Customer Service Manager

Tracy Morris

*** ********* ** **** ***** ***** ***********@*****.*** 817-***-****

Experience Shift Supervisor CVS Pharmacy 3/5/2005 - 1/13/2013 Greet and acknowledge every customer; maintained an awareness of all promotions and advertisements; cashed out customers in a pleasant and efficient manner; ensure that each customer received outstanding customer service by providing a friendly environment; processed returns and exchanges; set weekly ad and stocked merchandise to shelf; reconciled all tills and end of day business; successfully handled and prepared deposits; completed resets per schematic; overseeing all clerks, cashiers and general store operation; practice all workplace safety guidelines and procedures. Assistant Store Manager/Merchandise Manager Dollar Tree Stores 9/4/15 - 11/25/17 Overall store operations; managed and mentored all clerks and cashiers; reconciliation of all tills including prepare deposit; backdoor receiving (DC and DSD); stock merchandise to shelves, built and maintained displays; customer service excellence using upsell techniques; maintained excellent customer rapport; processed customer returns and refunds; communicated customer complaints and requests; maintained store cleanliness for start/end of day; processed all company emails and daily action plans; practiced all safety guidelines and procedures.

Material handler FedEx Express 11/27/2017 - 04/11/2018 Assist in ensuring containers are loaded/unloaded in a safe and efficient manner including dangerous goods in accordance with proper packaging and freight handling techniques; sorted freight determining proper destination and ensured packages were in proper area; practice all safety guidelines and procedures. Education General academic and core business courses Tarrant County College Academic and core business courses-no diploma received

Academic L.D. Bell High School High School Diploma This resume is made with Free Resume App