Todd Perkins

817-***-**** Cell

ac60g2@r.postjobfree.com

Fort Worth, Texas

SUMMARY OF QUALIFICATIONS

Ability to drive continuous service improvement through strategy, quality management systems, metrics and process improvement projects for measurable results

Quick learner with the ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies

Excellent communication, interpersonal, intuitive, analysis and leadership skills

Proven ability to work efficiently in both independent and team environments

Ability to work well with people from many different disciplines with varying degrees of technical experience

History of tracking milestones and deliverables based on the project and execution plans

WORK HISTORY

11/2016 – 6/2018, NTT Data – Project Management Senior Specialist (Remote)

Coordination of Project Plans with International teams supporting milestone achievements to assist various Project teams

Responsible for supplying Project Manager weekly updates of Project status

Created and maintained Risks/Assumptions/Issue/Dependencies reporting workbook for Clients addressing status of open items and mitigation plans

Coordinated with Solutions Architect for the implementation of over 400 Agents/Supervisors and Quality Managers as part of a two-year project for major Healthcare call center utilizing NICE, ShoreTel and Cisco Voice Applications

Entrusted with Project Manager responsibilities for large Healthcare account when Project Manager left project (1 year)

Coordinated efforts in the migration, implementation and transition from the Statement of Work (SOW) & Master Service Agreement (MSA) for call centers in Gurgaon to Noida

Contract Administration to streamline delivery schedule, obligations and reduce financial responsibilities and prevent project creep

Procured quotes from vendors to obtain purchase orders for training, IT changes to domain and migration of data to new servers to adhere to project schedule

Supported development, maintenance and monitoring over Document Libraries as well as setting permissions/rights for users in SharePoint 2010/2013. Created and customized Sub-Sites, Team Sites and alerts as required by Account leadership.

Validated efforts by Contractual review to determine obligations outlined vs expectations from customer/internal audit

5/2011 – 11/2016, Dell Inc. – Quality Assurance Senior Analyst (Remote)

Provided on-going account management support for new and existing accounts

Initial review of Contract documents for obligation/deliverable outlines

Interfaced with Client team for continued completion of audits to maintain/track obligations

Analyzed data on project metrics/trends in audit findings to identify corrective, preventive and action plans to improve customer satisfaction

On-going user support and training

Assisted in the development of Department policies, methodologies and best practice procedures

Working with Account Leadership Team to ensure compliance with Corporate practices for successful Account Management Practices

Identify and update the Account’s contractual obligations and milestones in the enterprise contract administration tool (ComplianceTrack)

Account planning, coordinating collection of inputs and maintaining of templates

4/2004-6/2010 Global Technical Services, Executive Account Manager

Contract Review, Negotiation & Contract Bid research

Conflict Resolution Specialist with Clients, sub-contractors and personnel

Daily contact with clients for new business and existing accounts

Responsible for weekly efficiency reports for review by Management

Assisting in developing pricing structures for specific clients

Liaison for Senior Directors / Department Management for actions that affect other divisions within company

Provide training and guidance on policies, process, and regulatory issues to our On-Assignment Employees

Obtained Federal Authorization to work on Government Property for projects requiring Restriction Badges while Coordinating efforts at San Antonio Aerospace

Superior customer service skills

US Army – Schofield Barracks, Hawaii

Honorably Discharged

Education

BAAS-University of North Texas

Major: Business/Consumer Science

Minors: Public Administration & Business Law

ITIL v3 Certification – December 2011

Project Coordinator Certification – June 2017

Proficient with MS Office (SharePoint, PowerPoint, Excel, Word, OneNote)

Dell Brand Certification – March 2015

Social Media & Communities Professional Certification – April 2015

Dell Services Brand Ambassador – May 2015

Contact this candidate