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Office Customer Service

September 13, 2018

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Assistant Admin

Email ID -

Contact No -+254*********

Objective – Resourceful and accomplished individual with over 9 years’

comprehensive on-hand secretarial experience in fast-paced environments.

Diverse tier-one customer care skills as well as exceptional clerical expertise.

Very effective in providing administrative support activities compliant to

department’s mission, procedures and objective. Exceptional ability to perform

filing, receptionist, recordkeeping and other related clerical tasks


• Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars

• Digital PABX, Popular Computer software and good typing Speed: 50 WPM

• Proven customer service and organizational skills

• Able to answer telephone calls and efficient visitors management.

• Knowledge of business principles and interpersonal relationship

• Ability to WORK independently

• Knowledge of information and communication management

• Excellent team building and bookkeeping skills

• Detail oriented and ability to multi-task

• Great attention to detail Communication

• Preparing and proofreading reports and FORMS

• Bilingual – English and basic French


QATAR GATE HOSPITALITY- Ministry of Administration and Developments

July 2014-july 2016- Doha, Qatar

Position: Assistant Secretary,


Examine correspondence and reply as instructed, provide information; keyboard correspondence and related matters;

Receive telephone calls and direct as and where necessary, prepare and maintain filing, recording and inventory procedures.

Arrange conferences and meetings along with travel arrangements

Maintain schedules and follow up organize events both internally and external

Direct visitors to offices to appropriate staff members and respond to public inquiries

Maintain appointment calendar, schedule appointments, conferences, and meetings.

Check and review a variety of data for accuracy, completeness and conformity to established standards and procedures Operate standard office equipment to include word-processing and data processing equipment, copiers, laminators, etc.

Requisition supplies and materials for office and office copy equipment

Operate standard office equipment to include word-processing and data processing equipment, copiers, laminators, etc.

Major Accomplishments

Achieved Employee of the Month award three times for providing excellent secretarial services pertaining to MANAGING calendars effectively

Reorganized the filing system by MANAGING the same in databases instead of manually, boosted efficiency by 40%

SOMAK TRAVEL LIMITED Aug 2010 – Dec 2011

Position: Secretary


Performed difficult, varied and confidential administrative duties

Prepared letters for administrators and staff

Collected, compiled, arranged and retained reports, records, files and data

Screened telephone calls and guests and resolved routine and multifaceted inquiries

Perform related tasks as assigned by building administrator(s) in accordance with the policies, practices and procedures

Ministry of county Council, City Hall 2008-2010

Position: Office Clerk


Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

Answered telephones, directed calls and took messages.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

Recorded, and proofread data and other information, such as records or reports.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer

Opened, sorted and route incoming mail, answered correspondence, and prepared outgoing mail.

Reviewed files, records, and other documents to obtain information to respond to requests.

Educational Qualifications-


Diploma in Air Traveling and Ticketing, French Language

Certificate in Computerized Travel Operations.

Certificate in Computer Operator

Certificate in Cabin Crew


Kenya Certificate of Secondary Education (KCSE)

Area of expertise

Experience in an office environment, Able to relate well to the public, very personable and good on the telephone.

Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional.

Strong ability to work effectively with multiple supervisors.

Capable and practiced in handling complex and multifaceted tasks.

Extremely knowledgeable with clerical tasks and time management Delivery.

Expert in assisting the seniors and manage the routine daily organization life.

Excellent in providing comprehensive secretarial and administrative support to colleagues.

Proficient in executing the programs using the limited resources around to make a Productive Result.

Good Command over Handling Documents and office Paper works in a very Organized Manner.

Good Sound Knowledge of the Computer and its Basic functional Operations.

Personal Details-

Language- English, French and basic Arabic

Nationality- Kenyan

Personal Details-

Date of Birth- 15th February 1987

Gender- Female

Marital Status- Single

Hobbies- Traveling, Reading, Watching Movies, Meeting nice and interesting person.

Reference- Available on Request.

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