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Manager Customer Service

Houston, Texas, United States
September 12, 2018

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Lisa Martin

Talent Development Manager

Huntsville 334-***-****


As a Talent Development Manager, my goal is to invest back into the company through the associates and management staff. Investment in the company by supporting the development and skills of all team members. This includes increased performance and building up of current strengths and opportunities. As a Talent Development Specialist I am assertive in creating a time bound plan for growth. 1984 - 1988


University of Alabama Tuscaloosa, Alabama

Bachelor of Science

Commerce and Business Administration/Communication 03/2017 - Present

06/2015 - 03/2017

10/2007 - 06/2015

08/2005 - 04/2007

07/1997 - 12/2007

Work experience

Walmart Academy

Talent Development Manager

Provides first class training by a dedicated team of trainers who are experienced in operations with extensive knowledge of One Best Way processes. Training is conducted within the training facility as well as on the sales floor of a Walmart store. As Academy Manager I ensure the delivery of a great academy experience for all associates who attend training. My time is spent supporting the facilitators, academy coordinator and the academy trainees. As Manager I am pivotal in managing the academy logistics and budget while working with store operations and being a liaison for the Market, Regional and Home Office teams. With great communication and influencing skills I am able to develop an environment conducive to learning in a state of the art facility. Walmart Stores Inc.

Co Manager

Sr Level Store Operations Manager, responsible for the leading and developing of the Assistant Management team. Worked closely with the Store Manager and Market Manager to control store P&L, Expenses, Performance of hourly associates, Wages, Hiring and Retention. Provided stellar customer service to the customers. Managed the online operation of the business. ECommerce is a growing dynamic in the retail industry and I ensured that our service was excellent and went above to met company expectations. Managed a team of approximately 300 associates during none peak season.

Walmart Stores Inc.

Assistant Manager

Assistant Manager in the areas of Operations, Overnight, Apparel, Grocery and Fresh. Proficient in the total operation of the facility. Responsible for Back Offices and Frontend Inventory Management. Engaged in extensive HR procedures for on boarding new and potential new associates. Ensuring that all processes were proactive in place. Ensuring the highest level of customer service at all times. Maintained an adequate flow of grocery and general merchandise. Proven leader of processes which drove the increase of financials by double digit increases consistently. This was done by being an intriguing part of following up daily to comply with store instock. Maintained accurate stocking reports to make sure that stocking task were complete by each shift. Communicated with other members of management to maintain the highest level of success.

MBM Logistics


HR payroll specialist, compiled payroll for logistic team members. Formulated delivery routes to meet State regulated guidelines. Ensured that routes met proper load limits and dispatched outbound freight. High customer resolution and proficient in providing our customers with the highest quality of service within the food service industry. Scheduled drivers for deliveries and back haul pickups. Scanned drivers logs to remain compliant in Department of Transportation regulations. Kay Bee Toys Distribution Center

Department Coordinator


Proficiency in Microsoft Office, Word, Excel and Outlook

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