Arnel Garcia Papa

Position: IT, Desktop Engineer, Desktop Support

Desktop Technical, Systems Engineer, Network Engineer

Address: Blk 307, Serangoon Avenue 2, 08-54

550307

Telephone: (+65) 90698247

E-mail: ac6058@r.postjobfree.com

I’m a skilled systems engineer in the field of Information Technology. With extensive hands-on technical experience, this includes troubleshooting, implementation, upgrading, IT security, and project proposal for business solutions and systems integration. Presently a Microsoft Certified Systems Engineer + Security ( MCSE+ Security ), CCNA.

WORK EXPERIENCE:

Kajima Overseas Asia Singapore,

80 Marine Parade Road 06-01, Parkway Parade

Singapore 449269

Duties & Responsibilities: Nov 06 2017 Up to Present

Technical Support officer

Provide Technical Support

Laptop and desktop Support

Network Support

Windows server 2012 support, Management, Installation, add roles

Printer Support, Add user to Device setup, create scan to PC and email

Manage Symantec Anti-Virus

Remote support to all project site

On-site Support

HCL INSYS PTE. LTD.

The Signature # 09-02, 51 Changi Business Park Central 2, Singapore 486066

Duties & Responsibilities:

Deploy to Government Agency: April 06 2015 to Oct 31 2017

Technical Support Executive

Provide Technical support Island wide Government Agency

Provide 1st level network Support

Laptop and desktop Deployment

2nd level Technical Support

Support 3 Government Agency (SMCC, EMA, NCSS)

Deployment, Imaging of Laptop

Support Outlook, Secure Email, VPN Problem

Provide Email and Phone support

Installation of software application

Provide hardware inventory

NCS Pte. Ltd. 5 Ang Mo kio Street 62, NCS HUB

Singapore 569141, Tel 6556-8000

Duties & Responsibilities:

Technical Assistant, Ministry of Education ( MOE ) : June 20 2011 to April 04 2014

Maintain School network

Provide Technical Support to all teachers

Provide Desktop support

Desktop deployment ( Island wide)

Assign as helpdesk ( Phone Technical Support)

Assign as Roving technical Assistance

Troubleshoots network, hardware and software issue.

Support rollout new system.

Mac Support.

January 1997 to February 2011

MicroGenesis Business Inc,

2229 Chino Roses Avenue, Makati City

Duties & Responsibilities:

Technical Sales 2007 to February 2011

Desktop management implementation and configuration ( IT Inventory and device discovery, IT asset management, Software Distribution, Patch management and deployment, Remote software and installation, Service desk Management, Power Management, Configuration and Policy management, PC remote Support, Broadcast alert, IT Administration )

Assigned as Pre-sales for IT Security Products.

Provide Product Presentation

Conduct Demo and POC

Product Implementation and Deployment

Conduct technical training to customers including installation, administration, troubleshooting and best practices of the products handled

Provides On-Site Support to all clients

Systems and Network Engineer 2001-2007

Windows Server Installation, configuration, Troubleshooting

Microsoft Exchange Installation and Outlook Client configuration

Implementation of Network and Cabling, Termination of CAT5 cables, Installation of Network Cabinet, Patch panel, Wire manager. I/O modules, and cable testing

Conduct Site Survey for Cabling and Wireless

Wireless Implementation and configuration

Implements of security product (Firewall, Antivirus, NAC, Patch Management)

Implementation of Hardware server any product

Provide Microsoft Product Implementation and Support, ( Active Directory implementation, DHCP, DNS, File Services )

Deployment of Router, switches and other appliance product

Test and evaluate New IT Products

Conducts Demo and POC on the Client

Provides E-mail and phone support to all clients.

Provides On-Site Support to all clients

Support for the company’s internal system and network which includes: PC / Servers and network troubleshooting

Hyper-V, Virtualization

Technical 1997-2001

Computer Assemble and Installation

PC Troubleshoot and repair

Provides On-Site Support to all clients

In-house Technical Support

Provide Phone Support

Printer diagnose and repair

Installation of Application

PROJECTS IMPLEMENTATION

Pena College

Performed installation and configuration of network cabling

TVI Pacific

Performed network cabling and windows server configuration

Asian Development Bank

Provided security solution for their patch management, asset management and compliance policy using Patch link Update Server.

Cassureco

Performed installation and configuration of Compaq Server and Microsoft windows 2003 with active Directory, and DHCP

Primer Group

Performed installation and configuration of Network Cabling and Wireless

Asahi Glass Corporation

Provided Active Directory migration and secured internet connectivity.

Artemis Research and advisory services

Performed installation of windows 2003 active directory with group policy

And installation of exchanged server 2003

Ayala Corporation

Performed wireless installation (HP Procurve)

DOST

Performed Microsoft server installation and security (Patchlink Patch management)

Deployment and Implementation s, (Dell-KBOX Desktop Management)

Philippine Airlines (PAL)

Asian Life

Ortigas and Company

Philippine Electrical Marketing Corporation (PEMC)

Bureau of Treasury (BOT)

SKILLS:

Security: KBOX System management Appliance, Patchlink Patch management,

Antivirus, Firewall

Operating Systems: Microsoft Windows, Basic Red Hat Linux (Server and desktop)

Windows services: Active directory, DNS, DHCP, ISA

Application: MS Office, Basic MS Visio, Basic Corel Draw, Software’s

Hardware: Server installation and configuration. Peripheral configuration

PC Troubleshooting, repair, Diagnose and maintenance

Network: Cabling, Termination of cat5, Switches, Router, Wireless LAN

Others: Microsoft Exchange server, Microsoft office application and other software application

TRAININGS ATTENDED:

3COM University Live! Manila, Certified Solution Associate Training, Makati Shangri-la Hotel August 15-16 2002

L100 & L200 Fast Track Training of Core Products, RCBC Plaza Makati City July 23 2001

Watch Guard Fireware 10 Basic Training, Microgenesis Business Systems August 05, 2008

Kaakbay Pocket Session For Partner, Microsoft Philippines June 19 2007

Microsoft Fore Front Training, MIS Net Makati City April 16-18 2007

Kbox Technical Training, Colmar tropicale berjaya hotel and resort, Malaysia, Feb 25-29 2008

Windows 2008 Technical training, MIS NET, Makati City, March 10 -11 2008

Microsoft Kaakbay Partners TS Academy VirtualizationTraining, Microsoft Philippines Office, Makati City, April 09 2009

CERTIFICATIONS:

Microsoft Certified Systems Engineer + Security ( MCSE + Security ) ID# 3143929

CCNA -ID#CSC011257676

Security Certified Sophos Engineer ( Sophos Antivirus)

KBOX Certified Engineer (KCE), (DELL Desktop Management)

EDUCATION:

SAMSON Institute of Technology

Cubao, Quezon City, Philippines

Computer Electronic Technician (CET)

1995-1997

PERSONAL INFORMATION:

Status: Single

Nationality: Filipino

Gender: Male

Availability Immediate

Reason for leaving Company Retrenchment

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