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Administrative Assistant Customer Service

New York, New York, United States
September 12, 2018

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New York, NY



Office professional with 10+ years of experience working in customer service and clerical roles with strong leadership, communication, and interpersonal skills, with a history of providing excellent customer service seeks position as an administrative assistant


Literacy Partners, Inc., New York, NY 03/18 – Present Administrative Assistant to: COO, Finance Department, Human Resources, Organization Development

Use computers for various applications, such as database management or word processing

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Create, maintain, and enter information into databases

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Administration for Children’s Services, New York, NY 03/16 – 08/16 Administrative Assistant/Receptionist

Managed on average 130 incoming calls per day on a 10-line phone system, routing calls amongst 300 employees

Preserved the confidentiality of sensitive client and employee data

Managed employee record files through system database; tracked Vacation/Sick time accrual

Improved office production by 25% by adding color coded sub-tabs to employee record files NYC Human Resources Administration, New York, NY 10/15 – 03/16 Data Entry Operator (Temporary)

Greeted all visitors, clients, and executive management staff in a cheerful and professional manner

Assisted clients with literacy/technology challenges with filling out benefit forms, scanning/uploading required documents

Filled out client data cards and collated the files; entered client record codes into data base system Private Client, Florence, SC 07/10 – 08/12

Childcare Provider

Provided in-home child care for 2 children under 10 years old, ensuring their safety and development

Responsibilities included preparing meals, taking children to activities and appointments, assisting with schoolwork

Maintained consistent communication with parents and responsible for keeping records of children’s appointments, school responsibilities, and schedules EDUCATION

National Center for Competency Testing, 10/16 – 04/17 Certified Medical Office Assistant

Certified; Medical Insurance/ICD-10-CPT, Patient Navigator, Medical Office Procedures, Medical Law and Ethics, AED, First Aid Certified in CPR, BOOM HEALTH! Trained Overdose Responder Florence Technical College 2012 -Present

Completed coursework towards a degree in Administrative Assistant Technology, 51credits SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access; Dictaphone; Basic QuickBooks; knowledge of HIPPA; OSHA compliance standards, Google Drive, Salesperson Adept at planning and

prioritizing work

Work well with people of

many different backgrounds

and temperament

Ability to prioritize/multi-task, work

independently and handle stressful situations

and deadlines.

Operating autonomously, with discretion, in a

fast-paced and ever changing environment

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