Curriculum vitae

Sayed Mohammad Abbas

***, *** **** ***** **** Dharavi Police

Stn.90 Feet road SION,

Mumbai-400017.INDIA

Mobile: - +91-900*******, 959-***-****.

E-mail:- ac5zxh@r.postjobfree.com

Objective. Seeking a challenging position in IT Industry where I can utilize my talents and technical

Expertise In the best possible way for the fulfillment of organizational goals and success.

Personal Details.

Date of Birth 25th May 1994.

Languages Known English, Hindi & Marathi.

Marital Status Single

Sex Male

Passport no N8750168

Educational Qualifications.

Passed University Degree in Bachelor of Science (B.Sc.) May 2016.

From Dr. Ram Manohar Lohia Avadh University Faizabad (U.P).

Passed HSC in 2013 from Allahabad Board (U.P)

Passed SSC in 2011 from Allahabad Board (U.P)

Other Qualifications

Diploma in Software, Hardware Engineering & Networking from Jet king Info-Train.

on 03rd April, 2015.

C++ From NIELIT (National Institute of Electronic & Information Technology) in December 2013

Job History.

Worked with Info Services (IBM Exclusive Service Provider) as a Technical Support Engineer From 10th Sep, 2015 to 30 June 2017.

Working with Caliber Info Solution as a Project lead (Senior Desk Support Engineer) from 14th August 2017 to till date

Project undertaken by Info Services:-

Jet Airways pvt India ltd. As a Technical support engineer at Mumbai Intl Airport from Sep 2015 to

Feb 2017 & transferred to Jet Airways Siroya center (Chairman & CEO Office) Andheri east.

Project undertaken by Caliber Info Solution:-

JMBAXI Group Pvt.Ltd India. As a Project Lead (Senior Support Engineer) at SION (HO) from Aug 2017 to till Feb 2018 .

Project Undertaking by CMS IT Services:

JMBAXI Group Pvt.Ltd India. As Senior Support Engineer at SION (HO) from Aug 2017 to till date.

Responsibility:-

Installation & Mentainence of Windows Server 2003, 2008, 2012.

Active directory & domain services installation.

Critical monitoring of All servers

Security health check for all the servers as per schedule.

Supporting team members for server related issue.

Managing Restriction of USB & DVD blocked at user end.

Resolves login problems of users by reset password or unlock the user accounts.

Troubleshooting - Windows 2003/2007/2010 or higher version Server, OS Knowledge - ADS, DNS, DHCP, Terminal Server & analyzing operating system Memory dump.

Generating day to day report of Sophos antivirus & coordination with Local engineer to update antivirus.

Monitoring Malware & spam ware at client end.

Configuration of Web Policy as well as Group creation by client.

Auto Cad LT 2017 & 2018 installation & Configuration utility

Installing software & Wi-Fi & troubleshooting related application handling on MAC Book.

Data management on Infinite vault (On cloud).Application installation & basic troubleshooting.

Installing, configuring and troubleshooting desktop applications like IBM Lotus Note Client version MS office, MS Outlook, Visio, MS Project, Adobe, Printers, scanner & webcams etc.

Gmail account login & troubleshooting

Hardware Management for Dell, Lenovo & HP Desktops / Laptops.

Troubleshooting of all network related issues.

Providing technical support / troubleshooting for day-to-day operation to users on LAN and standalones machines.

Maintaining & Troubleshooting Operating Systems like Windows XP, vista, Win 7, Win 8 & Win 10

Keeping track for antivirus software updating from Antivirus server & removal of viruses of all client Machines.

Configure HCL, HP, Compaq, Lenovo Laptops with windows, basic software’s and domain resources like, printers and scanners.

Resolves the critical issues on high priority and confirms with user about problem resolution.

Installation of SAP and troubleshoot the SAP related problem and Coordinating with SAP server team for problem resolution.

Preparation IMAC for hardware related issue.

Virus Control: McAfee, Symantec Norton Antivirus, Sophos etc.

Installation & Configuration of VMware workstation.

Configuration of Hyper-V workstation in Win 8.1 pro.

Remote support to other state locations.

Configures domain resources like, Network printers and scanners for higher level users.

Follow-up with vendors for pending hardware parts.

Asset Management.

JOB DESCRIPTION: -

Solving technical query related to MS Outlook 2003 /2007/2010/2013/2016 & Outlook Express software.

Solving technical query related to IBM Lotus Note client version (ver 7.0, 8.0, 8.5, 8.5.2).

Mails backup, archive, address backup on MS Outlook 2003/2007/2010/2013/2016 & Outlook Express.

Auto Cad LT 2017 & 2018 Installation & Configuration utility.

Data management on Infinite vault (On cloud).Application installation & basic troubleshooting.

Installation & Mentainence of Windows Server 2008, 2012 & 2016.

Domain installation & domain ID creation on the server.

Backup & Restore for blackberry, IPhone and android devices.

Configuration email account using IMAP, POP3, Exchange Server & Office 365.

Configure mails on Android, IOS and Windows devices & Blackberry Devices.

Installation of windows XP, windows 7, windows 8, Windows 8.1 pro and Windows 10 Pro.

Creation of Workgroup and Domain environment, Configure Map drive.

Transfer Workgroup to Domain environment.

Technical query at client, related to domain and workgroup.

WIFI configuration on all Laptops.

Co-ordination with Vendors and escalation of problems.

Updating and maintaining the records as per IT policies.

Connected Polycom Video Conference Meetings for Chairman, CEO, COO and others.

Installation & Mentainence of Windows Server 2008, 2012 & 2016.

Active directory & domain services installation.

Critical monitoring of All servers

Security helth check for all the servers as per shedule.

Supporting team members for server releted issue

Resolves login problems of users by reset password or unlock the user accounts.

Asset Management.

Operations Management:

Able to communicate clearly with counterparts with the user ensuring all escalations are done on time to facilitate smooth operations

Work closely with Business and Operations to ensure that all Tech operations meet or exceed standards.

Develop good user care skills and maintain a user focused, service oriented environment.

Raising Problem Request in case of any Major/Minor issue & following up until its resolution.

Asset Management:

Identify assets for usability and recommend for disposal.

Ensure repaired assets are physically checked for re-use.

Conduct quarterly Physical asset verification.

Significant Strengths and Key Achievements

Rich experience is handling different customers – IT / Manufacturing based business.

Worked extensively on wide range desktops, Laptop, Applications.

Excellent team player and good interpersonal skills.

Interests & Hobbies:

Internet Surfing, Listening to music, Making Friends & I do care about my Environment.

Place: Mumbai.

Date:

Signature

(Sayed Mohd.Abbas).

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