Microsoft Office Customer Service

JULIA LIV STEPANIES

* ******* *****, *** * – Philbsborough, D07 – Dublin, Ireland. +353**********

**********@*******.*** 23 years old

I have a degree in Economics at PUC-SP and started my careed in Samsung Electronics, in São Paulo. I worked and negotiated with team leaders and participated in major projects, such as Samsung Pay. I am a proactive person, flexible, friendly and responsible. I have good communication skills and work very well under pressure and I am available to start work immediately. OBJECTIVE

To find a part time job in the afternoon (2 pm to 10 pm). PROFESSIONAL EXPERIENCE

22/09/2014 – 22/04/2016

MEDIA SOLUTION CENTER INTERN, SAMSUNG ELETRÔNICA DA AMAZÔNICA – LTDA

• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Issuing reports with weekly expenses

• Bridge between the legal department of Samsung and potencial Project partners, controlling contracts, NDAs and MOUs.

• Marketing support in events, such as Samsung Developer Day, and specific tools, such as a widget called

“Destaques”.

• Completed and posted bills, contracts, policies and cheques.

• Support in implementing Samsung Pay in Brazil and creating a Customer Service that would attend Brazilian needs.

• Control of taxes expenses

FEBRUARY/2014 – AUGUST/2014

SALES ADVISOR, GIRA BABY

• Responsible for assisting costumers on choosing clothes, providing appropriate answer to costumer’s queries or solutions to their problems, handle product returns and refunds, monitoring stocks levels and maintaining a clean and tidy area.

APRIL/2018 – NOW

DOOR HOST, T.G.I FRIDAY'S STEPHENS GREEN - DUBLIN

• Staffed the reception, greeting costumers, taking them to their tables and making sure no waitress is overwhelmed with too many costumers at once. I also help maintaining the environment clean and tidy, by checking toilets every half an hour, sweeping the stairs and taking out trash bags. EDUCATION

ECONOMICS, PUC-SP – FEB/2013 TO JUL/2017

GENERAL ENGLISH, SEDA COLLEGE – DUBLIN, JANUARY 2018 SKILLS

• Advanced English

• Native Portuguese

• Básic Spanish

• Familiarity with the SAP system

• Intermediate Microsoft Office Tools

• Proactivity

• Team work

2

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