GHASSAN JAWABREH

ac5zu0@r.postjobfree.com

LinkedIn URL: www.linkedin.com/in/ghassan-jawabreh-52b98743

Cell Phone: 951-***-****

SKILLS SUMMARY

IT Projects Management/Change Management IT Operations Management

IT Planning & Budgeting Vendor Management

Implementing Policies, Procedures, and Processes Team Building & Mentoring

IT Procurement Management People Management

PROFESSIONAL EXPERIENCE

MEDICLINIC MIDDLE EAST – Dubai UAE Feb. 2016 – Feb. 2018 (reallocated to USA) IT Regional Manager – (Projects & IT Services)

Responsible for managing IT services and projects for Hospitals and Outpatient clinics across the Emirate of Abu Dhabi.

Primary responsibilities include:

Managing regional IT projects and services

Preparing regional IT Capital and Operating budgets

Directing & managing IT support teams & resources

Ensuring IT Service Delivery Levels are met

Overseeing procurement of regional IT assets

Overseeing changes to business applications

Aligning IT roadmap with business vision

Responsible to lead, manage and direct teams for new clinics establishments

Participating in business acquisitions decision making

Representing Corporate IT Office in business meetings Recently participated in the technical evaluation for the selection of a top-tier Electronic Health Record suite of products

AL NOOR HOSPITALS GROUP – Abu Dhabi UAE Nov. 2008 – Feb. 2016 (acquired by Mediclinic) IT Manager – Information Technology Dept.

I started my job at Al Noor as an IT operations support team leader, diversified to IT Infrastructure Engineer, then to managing the IT Projects through Infrastructure engineering team eventually moving into the position of IT Manager

Successes & Achievements:

Managed various IT Infrastructure projects: (Cabling, Network Components, Systems & Applications) for the region medical centers & clinics

Designed, planned, tested and implemented a Business Continuity Plan to minimize business impact during planned or unplanned IT downtimes

Implemented a workflow improvement system (CMS-Content Management Systems) for the accounts payable process to increase efficiency and accuracy

Implemented a QMS (Queue Management System) which improved service to our patients by reducing patients’ waiting times

Improved performance and lowered costs of Telecom & Network by optimizing the Enterprise Wi-Fi Networks and implementing a Radio-Wave Network for remote clinics

Managing the deployment of a comprehensive IP CCTV System as per government regulations

Assisted the HR department with analysis of data derived from the Time and Attendance Systems UNITED NATIONS – Amman Jordan April 2003 – Sept. 2008 IT Engineer/Project Coordinator Director

Lead the design and administration of the UN’s IT Infrastructure (across 70 sites)

Lead the centralized deployment of various IT Applications serving the communities and its citizens

Provided technical assistance to end-users for network, hardware and application issues EDUCATION

Bachelor of Science in Computer Science

Zarqa Private University, AMMAN JORDAN (2000)

CERTIFICATIONS

& TRAINING

PMP – Certified Project Management Professional

ITIL – V3 Foundation Certificate

OCP – Oracle Certified Professional

TRAININGS

Microsoft Active Directory

Microsoft Exchange Server

Various Hospital Information Systems (HIS)

Critical thinking, parallel thinking (Six Thinking Hats) Communication Skills

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