Customer Service Software

DANIYAL SYED

*** ******* *****, *********** ** T*X1L2

Email Address: **********@*******.***

Phone: 403-***-****

Objective

Seeking a challenging career within a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of Information Technology.

Personal Strengths and Qualities

Excellent Communication and Customer Service skills

Keen attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Proven analytical and problem-solving abilities

Able to work un-supervised and with team

Friendly and independent with positive attitude

Education

University Of Calgary Sept 2016 – Present

.Net Application Development Certification

JAVA and Android App Development Jan 2015 – May 2015

Microsoft IT Academy, Karachi

Web Development (Asp .net and Programming in C#) Sept 2014 – Nov 2014

Aptech Computer Education, Karachi

Bachelor of Computer Science (BS) Sept 2010 – Apr 2014

Major in Software & Web development

Sir Syed University, Karachi

Technical Skills

Operating Systems

Installation, set up and configuration of Windows 7, 8, 8.1 and 10

Languages

C, C#, Asp .net, HTML5, CSS, Java

Applications

Visual Studio, Eclipse, Matlab, Packet Tracer, Windows 8 SDK, Android SDK, SQL Server, Aptana studio, Visio

Professional History

Customer Service Feb 2016 - Present

Petro Canada

Calgary, AB

Authorize return and sell of merchandise

Resolve customer complaints and supply shortages

Maintain specified inventory

Prepare reports on sales volumes merchandising and personnel matters

Order merchandise

Desktop / Network Support Analyst 2015 - 2016

Inbox Technologies

Karachi, Pakistan

First Level Support, Desktop /Network support to about 65 users on Win 7 and telecommunication and network issues.

Diagnose and troubleshoot customer problems with desktop hardware and software installations via remote tools (VNC) or site visits.

Imaging of Desktop and Laptop Data using GHOST software.

Troubleshooting and configuring LAN issues.

Installing and troubleshooting Network Printers (Xerox and HP).

Scanning and securing Desktops and Laptops using Symantec anti-virus software and performs some activities for desktop/laptop security.

Use RMS (Request Management System) and incident ticketing system to track the problem from the user.

Academic Projects

Daily money budget desktop application (Windows Form Application)

Data Backup and Sharing Application (Windows 8 Metro Application)

E-Shopping (Asp.net Website)

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