Active Directory Desktop Support

Donald A. Childrey

Expert in IT Training / Development Specialist in End User Relations Leader in IT / Technical Support

***** * **** **** *** Sapulpa, OK 74066 918-***-**** ******.********@*********.***

Dynamic, Details- and Solutions-Driven Specialist Seeking Computer / Technical Support Role

Integral leader who demonstrates proven experience in large-scale computer support and information technology initiatives for high-profile employers with extensive talents in building synergistic operations by facilitating hardware and software installation, troubleshooting, diagnostics, and networking. Excellent communicator who seamlessly liaises among executive IT decision-makers, IT / business associates, customers, and 500+ end users, and exhibits superior attention-to-detail and sharp analytical abilities while identifying and resolving challenges to exceed goals. Ambitious self-starter who showcases a record of completing all projects and critical IT work within a timely and accurate fashion within fast-paced, high-pressure environments.

Core Competencies

Network / Print Server Administration Remote Desktop / VPN Business IT Operations Installation / Migration

Remote Access Tools User Training Active Directory A+ Customer Service User Support Troubleshooting

Needs Analysis / Assessment IT Trends Tracking Process Improvement Installations Status Reports Script Writing

Professional Synopsis

Hillcrest Medical Center / Ardent Health Services Tulsa,Ok 06/01/2016

Senior Desktop Support Technician

Works independently resolving sophisticated Health care software systems issues from McKesson, Syngo, Phillips and numerous others, Working on Windows 7 /10 machines, EPIC transformation

Utilizes the CA ticket system to resolves incidents and Requests, In person or remotely using Goverlan 7/8, RDAP or SCCM console.

SCCM server based. Break fix and troubleshooting issues, Build windows images for the Enterprise, mapping drives, and printers. Using cdp for networking, toners/flukes to find networks in the server rooms

Active Directory, proper OU correct Forest development, setting policy and manage group policy exchanges based issues resolvement

Special Projects, setting up offices, labs, etc, have closed over a 1000 tickets this year already

IDR, store room ordering and receiving, data asset management

Nova Technologies (Contract with Addison Group),Tulsa,OK 06/08/2015-06/01/2016

Technical Services Engineer

Responsible for the repair, preventative maintenance and routine maintenance of all slot machines and slot related items. Perform moves, installs, overhauls and configure slot machines as directed by management, performs RAM clears, key chipping, machine moves, conversions, and upgrades., Hardware, Software for Video Gaming .

All troubleshooting, replacing and installing parts on electrical and mechanical NOVA machines in accordance with gaming regulations . Follow all Casino policies and procedures for equipment operations and repair. writes daily reports and logs in accordance with gaming regulations. Develop, execute, and oversee project plan tasking to meet networking needs, Implementation of network-related Technology initiatives such as: Disaster recovery scenarios, Application performance / load testing Server setup and maintenance, Dell servers, Microsoft Server 2013, Active Directory,

Networking, using Cisco switches, Lan, Shuttle Progressive slots and networking Progressives

Tulsa Public Schools (Contract with Pinpoint), Tulsa, OK 03/20/2015-06/05/2015

Network / Print Server Administrator

Utilize broad scope of industry knowledge and dynamic technical acumen toward determining what TPS needs within the Print Server network and computer systems, including installing network hardware and software and providing necessary upgrades and repairs, as well as adding users to a network and assigning and updating security permissions.

Expertly collect data to evaluate the network’s or system’s performance and assist in optimizing system-wide efficiencies.

Build and sustain productive processes by training and mentoring users on proper utilization of hardware and software.

Manage Print Server with RightFax Enterprise Fax; configure Print Server with SQL Server 2008, LDAP, SAN; and manage Active Directory, Exchange 2007, and Outlook 2010; Microsoft Office 2010, XP, 7, and 8; integration modules such as SAP Connector and XML Generator; FolP; PSTN Provisioning witsh Analog, ISDN PRI, and T1; and DameWare.

Hillcrest Hospital (Contract with Provisions Group), Tulsa, OK 10/20/2014-05/05/2015

Information Technology Specialist

Strategically steer computer re-imaging within an enterprise-wide migration of A+, N+, Server / Exchange, and SharePoint, including configuring and monitoring LANs, hardware, and software and entering and processing information.

Drive IT success by facilitating customer and network administration, conducting data system studies, and leading multiple computer language support, along with diagnosing and repairing various hardware and software challenges.

Apply skill with Microsoft Windows 7 utilities such as Windows Server Update Services (WSUS), User State Migration Tool (USMT) 4.0, and other Windows 7 deployment options, as well as XP and 7 desktop configurations in a network.

Showcase abilities using imaging software to re-image PCs, including creating and updating base image configurations and imaging utilities (e.g. Ghost, Tivoli and In-place), and offer experience in removing all viruses, spyware, and malware.

Comprehensively write detailed status reports, update inventory databases, and handle all facets of core script writing.

References:

Brannam Smith IT Store Room Manager *******.*****@*********.*** 918-***-****

Ben Herbranson Sr Desktop Technician ***.**********@*********.*** 918-***-****

Allen Berumen Sr Desktop Technician *****.*******@*********.**** 918-***-****

Contact this candidate