Customer Service Medical

Alina S. Chan-Kidd

**** *** ******** ******

Tulare, CA 93274

Phone: 407-***-**** E-mail: **********@*****.***

Work History

**/****-**/**** ****** Specialist

Walt Disney World, Celebration, Florida

Coding Specialist

oInterpreted guest’s open-ended responses, as well as guest’s non-solicited letters, and changed them into quantitative data that can be analyzed to determine market trends.

oCreated codebooks and updated existing codebooks for studies per client’s needs for more efficient and accurate coding.

oCreated and updated guidelines for studies to guide other coders on how to interpret a specific study.

oExperienced in a deadline driven work environment

Quality Control Coding Specialist

oAudited various studies to ensure quality and accuracy of the work coded.

oCreated feedback reports for coders, provided support should questions arise, reported reliable analysis of quality of coder’s work to manager and coordinators and suggested ways to improve coder’s ability as needed.

Coding Specialist Trainer

oTrained new employees in the process of coding through audio, visual, and tactile teaching techniques.

oProvided support between trainer and coder and quality control specialist.

oConstructed training manuals, taking the new staff through the step by step process to becoming a successful coding specialist.

oTrouble shoot problem areas and gave suggestions on how to code specific studies accurately.

Other Skills

01/2002-02/2003 Retail Sales/ Trainer

oWalt Disney World College Program

oRetail hostess at indoor locations, outdoor stands, cart vending, and special events (Epcot’s Food and Wine Festival, Disneyana, ect.)

oCash control at opening and closing hours

oRestock, Inventory control and counts

oHeavy customer service contact

oTrained new employees on process of opening and closing duties at various locations, cash control and register experience, customer service, and inventory counts.

02/2003-10/2003 Field Research Specialist

oIntercepted guests at multiple locations throughout Walt Disney World to record their thoughts through surveys regarding aspects of their visit.

oInvited guests to participate in guest research either through face to face or phone interaction.

oProvided office and administration support to managers and coworkers at all locations

09/2016-08/2017 Medical Coding Course Study

oCoded over 250 outpatient reports and inpatient records.

oTypes of reports coded include: Consultations, Emergency Room reports, History and Physical reports, Laboratory reports, Operative reports, Physician Orders, Procedure Notes, Progress Notes, Radiology reports, and Pathology reports.

oCoded reports in the following specialties: E/M, Anesthesia, Pathology, Psychiatric, General Surgery, Radiology, Gastroenterology, Dermatology, Urology, ENT, Infectious Diseases, Respiratory, Cardiology, Internal Medicine, Neurology, Neurosurgery, Plastic Surgery, Oncology, Orthopedics, OB/GYN, Trauma, etc.

oDetailed ICD-10-CM and ICD-10-PCS coursework (635+ hours) and hands-on ICD-10 coding and code set training.

oFamiliarity with the AHA ICD-10-CM and ICD-10-PCS Coding Handbook

oTraining in the biomedical sciences medical terminology, advanced anatomy, advanced pathophysiology, physiology, and pharmacology.

oTraining in HIPAA and HIM reimbursement processes (billing statements, CMS-1500 and UB-04 (5010) claim forms, MS-DRGs, etc.)

oSkills learned:

Outpatient and Inpatient Coding

ICD-10-CM, ICD-10-PCS

CPT/HCPCS Level II

Health Information Management

Healthcare Reimbursement

Medical Terminology & Anatomy

Pharmacology & Pathophysiology

3M Encoder / 3M Reference Software

Knowledge of HIPAA and Patient Confidentiality

Patient Check-in/out, Patient Scheduling/Triage

Detailed Knowledge of Coding Guidelines

APC and MS-DRG Assignments

Posting Charges/Payments

Filing Medical Records / Medical Transcription

Clinical Data Analysis and Abstraction

Education

08/2017 Professional Medical Coding and Billing – Career Step

Certificate of Graduation

College of the Sequoias, Visalia, CA

12/2001 Bachelor of Science, Business Administration c/ Marketing Research

California State University, Sacramento, CA

12/1996 Associate of Liberal Arts

College of the Sequoias, Visalia, CA

References

Diana Naticchioni *****.*.***********@******.*** 407-***-****

Stacey Ammond ************.***@*****.*** 407-***-****

Christine Flego **********@*****.*** 863-***-****

Troy Donoughue ***********@*****.*** 407-***-****

Luis Rivera ****.*.******@******.*** 407-***-****

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