Manager Technical Support
Resume:
CONTACT M.E.W. Building, Block *,
Jleeb al Shuyoukh,
Kuwait
*********@*****.***
The Public Authority for Civil
Information,Kuwait
Dec 2016 Present
IBM India Pvt Ltd July 2014 Nov 2015
Jacob Varghese
CAREER OBJECTIVE
To obtain a challenging position with combination of my skill and experience where I can fully utilize while contributing to the benefit of my organization and other workmates. Dedication at work and commitment to quality with good result for the benefit of the organization to maximum extent. WORK EXPERIENCE
Mainframe Operations
Analyse Job Control Language Programs
Compile, Test, Execute Batch Jobs in Multiple LPARs within IBM z/10 Mainframe. Backup and Recovery [IBM: DASD(8870),VTL,TD]
Technical Support Executive
Technical support for IBM applications and Network Complete Lotus Notes Client application troubleshooting (Connected to Domino and Cloud Servers). Supporting IBM employees and clients on issues relating with applications, software,hardware and networking
Creating tickets on Tivoli service request manager (Ticketing Tool) and escalating issues to specialized support groups for complex technical issues.
Working on different VPN like AT&T, Lotus mobility client, IBM Mobile Connect and Lotus Traveler on Mobile phones.
Understanding problems and providing remote technical resolution (Telephone, Mails and Chats other tools ).
Remote management of client IT infrastructure like servers,OS. Installing Symantec End Point Protection and Firewall configuration . Execute tests; implement security and quality controls on end-user workstations using Symantec Endpoint Protection
Updating customers with new product features and SEP handling zero –day threats . Troubleshooting issues related to accessing IBM sites . Have hands on experience with Linux basic functionalities like creating KVM, uninstalling and reinstalling software’s in Linux, setting up wireless connection. Infrastructure and ID/Password Management Support on VM systems. Providing support for Windows and Linux issues.
Troubleshoot and assist in performing data backups and disaster recovery operations using IBM Tivoli Storage Manager
Responsible for configuring and testing any new hardware and software. Jacob Varghese 1
Bachelor of Engineering (B.E) in
Information and Communication
Technology
Installing the software, operating systems and server operating systems. Repairing and maintaining TCP/IP networking and hardware. Responsible for installing, maintaining and supporting computer communication network (LAN & WAN). Coordinate in supervising teammates and work together to achieve the desired outcome SOFTWARE SKILLS/TECHNICAL SKILLS
IBM Notes,Symantec Endpoint protection, Symantec Encryption Desktop,Tivoli Storage Manager,AT&T Global Network Client,Lotus Mobility Client, Cisco Network;Routing & Switching,IBM Mainframe Operations. EDUCATIONAL QUALIFICATION
Manipal Institute of Technology,Manipal,India
QUALIFICATIONS
Cisco Certified Network Associate Routing & Switching (CCNA) [Cisco ID: CSCO13062359] PERSONAL INFORMATION
Date Of birth: 12/09/1989
Nationality: Indian
Marital Status: Single
Languages: English, Hindi,Arabic (Basic) and French (Elementary) Kuwait Visa 17 Holder (Transferable)
Jacob Varghese 2
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