Pharmacy Technician Customer Service

Summary

Certified Pharmacy Technician seeking position in the healthcare field that will enable me to utilize my skills obtained in data entry of medications and laboratory orders, filling prescriptions, resolving billing issues and attending to customer needs while working in a Long Term Care Pharmacy and Laboratory setting.

Core Qualifications

Vastly proficient in entering prescription orders with accuracy in a fast-paced setting

Substantial experience and outstanding skills in customer service.

Especially effective in prioritizing, multi-tasking, and working well under pressure.

Knowledgeable in Docutrack, Frameworks, Slab, Helix and New Leaf software system.

Professional Experience

Scripts RX, Chicago, Illinois

Pharmacy Technician, February 2018 - Present

Entered prescriptions for patients in a timely and accurate manner in new leaf system.

Enter insurance information and verify eligibility for patients into new leaf system.

Make courtesy refill calls to patients regarding their prescriptions.

Care One Pharmacy, Skokie, Illinois

Lead Pharmacy Technician, September 2014- February 2018

Process orders in an efficient manner into the helix system based on workflow and deliveries of medications.

Accurately enter prescribed orders for patients by ensuring correct patient, medication, directions and facility.

Efficiently and correctly aided in entering I.V.’s, controlled substances

Aided in fixing rejected claims and billing for prescriptions

Pharmore Drugs Pharmacy, Skokie, Illinois

Lead Pharmacy Technician, September 2007- 2014

Process orders in an efficient and timely manner based on work flow for patients in Long Term Care facilities.

Proactively identify, develop, and execute on opportunities for improved operations and procedures.

Communicate effectively with facility nursing staff regarding orders for patients and clarifications.

Accurately enter prescription information to ensure correct patient, medication, directions and facility.

Maintain patient profiles with respect to current and discontinued medications.

Process reports as needed for maintenance of profiles and to aid in billing responsibilities.

LifeScan Laboratory, Chicago, Illinois

Customer Service Specialist, October 2011-2013

Facilitated nurses’ inquiries regarding patient’s lab orders.

Entered lab orders for patients in a timely, and accurate manner.

Clarified lab draws with nurses, phlebotomists, and lab technicians.

Education and Training

Pharmore Drugs Pharmacy, Skokie, Illinois

Pharmacy technician certification classes

Pharmacy technician certification certificate

Morton College, Berwyn, Illinois

General Education

Ongoing Pharmacy Technician Training

Notre Dame High School for Girls, Chicago, Illinois

General Study

High School Diploma

Graduate, 2006

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