Technical Support Engineer

Michael McNally

541-***-****

********@**.******.***

Education

AAS: Computer Network Operatonn

Lane Community College, June 2018

Cumulatie GPA: 3.502

Experience

Advanced Technical Support Engineer

Symantec Corporation

Jun 2011 – Nov 2015

● Proiided comprehensiie technical support to enterprise customers, partners, and consultants for Backup Exec on multple plaforms

● Analyzed network and system logs to identfy and resolie issues

● Utlized actie directory, iirtualizaton and network monitoring to resolie backup and recoiery issues

● Staged suspected issues utlizing a hardware lab

eniironment to facilitate troubleshootng

● Instructed team members on diferent functons and OS

● Proiided hardware recommendatons for storage and operatng systems

Sr. Data Center Technician

Aplus.net Internet Services

Jun 2006 – Nov 2011

● Configured and maintained Cisco pix firewalls

● Configured and maintained network load balancing seriices

● Installed network cabling and equipment in data center

● Monitored and responded to network alerts

● Distributed and tracked IP address and DNS assignments for co-locaton seriices

Skills

● Actie Directory

● Linux/Unix

● Windows all Versions

● Networking/subnetng

● Virtualizaton

● WAN/LAN/WLAN

● Security

● DNS

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