Systems Engineer

MICHAEL G. HAGGERTY

**** ******** ****

Seven Hills, OH 44131

PHONE: 216-***-****

EMAIL: *.********@*****.***

EXPERIENCE

GPD Group Akron, Ohio

Systems Administrator March 2015 – June 2018 (3 years)

1) Windows Server Administration

- Maintain functionality and features in Microsoft Back Office applications including Exchange Server 2010/2013, SharePoint 2010/2013, SQL 2008/2012, Lync 2013, and Internet Information Server.

- AD, logon and logoff scripts, group policy, DNS, DHCP and other common AD services and structure.

- Implement, manage, and maintain Windows Server installations

2) VMWare vCenter/vSphere Server Administration

- Implement, monitor, and maintain VMWare vSphere ESX 6.5 environment. Develop and document process and procedure for software updates, hardware changes, and configuration of the environment.

- Manage and maintain VMWare replication and disaster recovery environment through documentation and testing.

- 107 Virtual Machine’s, 4 physical HP or Fujitsu Hosts

3) Backup Solutions Management

- Commvault Management

- Reports and Job monitoring

- Storage configuration and monitoring

- Schedule policies management

- Create and document standard procedures and training for IT staff.

- Manage the backup systems and there archives.

- Monitor off site replication.

4) Network Storage Administration

- Monitor and maintain primary and secondary network storage systems including SAN and NAS.

- Create, manage, monitor, and maintain storage volumes and partitions in a SAN or NAS systems.

5) Exchange Server 2013 Administration

- Keep up to date with windows updates and Exchange CU patches

- Maintain all Server hosts within the DAG

- Automated Scripting via Powershell for Calendar and other permissions

6) SCCM 2012R2

- Schedule deployment of Windows Updates via device sets

- Device Collection setups

- Help implement Application deployments

- Use of monitoring tools to see progress

7) Network Device Administration

- Assist in the administration and support of local area network devices, wireless systems (WiFi), network utility systems (UPS, SNMP, Syslog, etc.)

8) Shoretel Telephone and Fax System Administration

9) Solarwinds Monitoring

- Monitor on solarwinds for any foreseeable issues on the server environment

Net Activity, Inc. Valley View, OH

Senior Network Consultant April 2012 – March 2015

Serviced 40+ Clients

Server Support

Windows Server 2012 R2, 2012, 2008 R2, Server 2008, Server 2003, & Server 2000

Upgraded, migrated, New install, Terminal Servers & Maintenance

Windows Small Business Server 2011, 2008, & 2003

Migration, Upgrade, New Installs, & Maintenance

Activity Directory and Group Policy Objects

Configured User End Accounts and Distribution/Security Groups to access only the programs that are needed for the employee type

Deployed Group Policies on all Server mainframes which included user end restrictions, drive maps and update Policies

Exchange Server 2003, 2007, 2010 & 2013

Creation and Removal of users

Migration/upgrade of Exchange from an old Windows server to 2008 r2 or SBS 2011 server

Creation of new Send and receive connectors

Use of Database defragmenting, Anti-Spam, and Journaling

PowerShell/VBscript

Scripting in PowerShell mainly for exchange tasks

VBscripting for server 2003 R2 and prior - Mostly login scripts.

Information Internet Services (IIS) Manager 6 & 7

Maintenance and migration of IIS manager

Fix configurations and Bindings in IIS when issues occurred

Virtual Machines

Hyper-V (used in 3 companies serviced)

Installs of Hyper-V on Server 2008 r2 and 2012 r2 systems; Use of core and full installation setups

Maintenance, Backups, restores, & Creation of VM’s

VMware ESXi 5.5, 5.1, 5, & 4 (Used in over 15 companies serviced)

Complete installation of VMWare ESXi based systems and use of VMWare Client

Maintenance, Backups, Restore, and Creation of VM’s

Cloud Services

Terminal servers hosted through .New Cloud Networks cloud in Denver, Colorado

Setup the terminal services, GPO, AD, and file sharing via vCloud Director and VEEM

Maintain and create VMware environments in Local Datacenter

Hosted Exchange Emails

Rackspace hosted exchange and POP services

Setup and forwarded MX records

SQL Server 2005 & 2008

Database Maintenance and Installation

Clear logs and defrag database when needed; Install SQL server for programs like Great Plains

SANS

EMC VNX series SANS linked over 10GB network

Firewall

Setup, deployment and configuration of cyberoam firewalls

Brief knowledge of Sonicwall and Cisco ASA

VPN tunnels using IPSec

Web Filter configuration via firewall

Barracuda Email Filter

Setup domains, monitor & deliver emails that are needed and my not be whitelisted.

Backup and Restore

StorageCraft, Appasure and Vembu

BMR/Data recovery support and backup

Industry and skill set

Front end User Support

Go through Ticketing System and Manage all tickets coming in through the TigerPaw system when Manager isn’t present

oAssign Tickets to proper people to have completed in timely manner based on the issue

oUsed Connectwise third party called Zenith (247itsupport.net) from 2012 to 2013

Use N-Able Web-Based system to Remotely access servers and user PC’s to provide support on Issues that are occurring

Use of Webroot, Trend-Micro, Panda and Bit Defender as anti-virus

Connections: Health, Wellness, Advocacy Beachwood, OH

Help Desk Lead/Junior Systems Administrator June 2008 – April 2012

Server Support

Windows Server 2008 based HP and Dell Servers

Active Directory and Group Policies

Configured User End Accounts and Distribution Groups to access only the programs that are needed for the employee type and configured Office Communicator

Configured Group Policies for program deployment such as Adobe Flash and Reader, Microsoft Office 2010; Configured Group Policies to restrict user access from disable task manager to desktop lock

Virtual Machines

ESXi with V-Sphere5 Virtual Machines Converted from Hyper-V

Host with 8 virtual machines including Primary Domain Controller, Backup Domain Controller, Exchange 2007, RDP terminals, SQL, SharePoint, and Microsoft Lynx server

Installed and configured VMWARE 4.0 to Windows XP and Server 2008 for program implementation over the network

●VMWARE was implemented for the CATT clinical database in June 2009

Configured Hyper-V Terminals

●Most virtual machines are setup using Hyper-V - Exchange Server 2007, SQL Server 2005, Sharepoint, Office Communicator, CATT Clinical Generated Reports, and Trendmicro

Cisco Routers

Knowledge of changing the Basic IP configuration from Cisco hyper terminal, resolve connectivity conflicts like IP conflicts

Mounting Cisco Switches in rack

Sharepoint

Configuration and Editing of User Accounts, Documents, Lists, and Group Tabs per departments

Microsoft Exchange

Setup and configuration of Exchange Server 2007 email for user accounts and distribution groups created through Active Directory

Barracuda Firewall/Spam/Web filter

oConfigured and updated firmware for the filters. Configuration included allowing domains, email and web exceptions per users and user groups.

Server Troubleshooting

Troubleshooting Windows Server 2003 and 2008 between issues of hardware malfunction a mirrored hard drive and restoring backups to reimaged drives, Server Memory upgrades, Updating Server software with manufacturer updates and patches, necessary server reboots for Windows Updates to configure.

Desktop Support

Provide phone support for employee issues such as step by step log on procedures and file saving

Use Remote Access, RealVNC and remote desktop, to resolve computer issues off site such as computer freezing, updating the servers and computers, and fix user errors like retrieving backed up files for employee

Install TrendMicro Officescan remotely and through the OfficeScan webclient

Remove viruses with Trendmicro and Spybot, if viruses cannot be removed I use Symantec Ghost to reimage the laptop or desktop with Microsoft Windows 7

Disaster and Recovery Method

Backup up all users my documents, redirected to a server, and log in setting with Barracuda backup

Performance tuning PC’s with hardware upgrades such as memory upgrades, Hard drive installation and imaging, motherboard and processor upgrades, and software tuning through Defragmentation and CCleaner

Added network Xerox Copiers to Users Active Directory Accounts for access to the closest copier upon log on

User support for end user software such as Microsoft Office, MAS90, Razors Edge, ReportSmith, and CATT Clinical database

Installed and Configured User Accounts (Mas90, Razors Edge, ReportSmith and CATT)

Shoretel VoIP Phone System

Setup and configured phones and shoretel client on PC’s

Circuit City Garfield Hts., OH

Computer technician - part-time May 2007 - April 2008

Resolved PC issues involving faulty hardware such as memory, hard drives, motherboards, processors, and video cards

Resolved PC software issues such as viruses, windows errors, and reimaging windows 2000, XP, and Vista

Sold computers, computer hardware, and technician repair services

Laid off due to budgetary cuts and closing of many stores across the United States on April 23, 2008

EDUCATION

University of Cincinnati Cincinnati, OH

Major: Pharmacy 2004 - 2005

Transferred due to change in major

Cuyahoga Community College Beachwood & Parma, OH

Major: Information Technology – Networking 2005 – 2006

28 credits 2008- 2009

Kent State University Kent, OH

Major: 2006 - 2008

Nutrition and Computer Information Technology

99 credits

ACTIVITIES

Junior Jacks Hockey Coach Winter 2010

Instruct high school hockey players on defensive coordination and skills

Work with a wide range of different skill level athletes and assist them in advancing to the next level of competitive play

Lead, develop and train an array of abilities to highly attuned and eager pupils on defensive strategies and game plans

REFERENCES

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