Strong customer service skills with extensive experience in money handling and special attention toward

Brand Credit Card acquisition

Tracking Loyalty Program Performance

October 2013

Current

August 2016

Current

Training and development of associates for Customer Loyalty Programs including Brand Credit Card

November 2011

August 2013

Teresa Gott

12378 NW 26th Court, Coral Springs FL 33065

Home: 203-***-****

ac5zb2@r.postjobfree.com

Summary

Company Loyalty Programs

Skills

Training and development Managing cashiersRegister auditingPreparing deposits

Experience

Gap Factory StoreLead CashierSunrise, FL

Auditing and reconciliation of 38 registersPreparing mid-day and closing deposits ranging from 15 to 40 thousand dollarsAssisting in management of up to 40 cashiersMaintaining functionality of all registersTraining and development of cashiers

Gap Factory StoreCustomer Service SpecialistSunrise, FL

acquisition, email capture and Customer Experience SurveyTracking performance of Loyalty ProgramsInvolvement in motivation programs to improve performance

Gap Factory StoreCashierSunrise, FL

Face to face customer service both on sales floor and at the registerAcquisition of Brand Credit Card and email captureMaintenance and organization of Cashwrap area

Education and Training

Eastern Connecticut State UniversityBachelor of Arts: Fine ArtsWillimantic, CT

Southern Connecticut State UniversityTeacher CertificationNew Haven, CT

Preble High SchoolHigh School DiplomaGreen Bay, WI

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1994

2003

1987

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