Customer Service Software

Location:

Posted:

June 25, 2018

Nicolai Iarmenco

FORT LAUDERDALE, FL 33099 e-mail: *******.********@*****.***

Professional Experience

Quality Inn - Rodeway Inn FORT LAUDERDALE, FL Fort Lauderdale, FL, 33312

Customer Service, Supervisor, Night audit, IT Department September 2014 - Present

Software project for new POS system, Help Desk Technician

Manage arrival and Departures

Manage all internal and external calls for the hotel

Manage arrival and Departures

Document issues and resolutions and maintain daily logs of received requests

Mega-Tronics Hardwire Store Chisinau, Moldova

Computer Specialist May 2009 –May 2014

Focused on Delivering world class service and repairs on electronic devices

Assisted with the completion of computer support such as: troubleshooting, software installation, and maintenance

Diagnose and resolve computer technical issues and concerns

Perform system, load and functional/performance testing, resolve software issues

EDUCATION

Associated Degree in Information Systems and Computers Grad Date: May.2013 Polytechnic College Balti, Moldova

Bachelor degree in Physics and Informatics Grad Date: May 2014

State University of Balti "Alecu Russo” Balti, Moldova

Bachelor degree in Informatics Technologies Grad Date: Present

University of the People USA, California

Technology Summary

Testing Tools: soapUI, Selenium Suite, Agile, Silk Test, HPE Unifiel Functional Testing (UFT), HP LoadRunner, HP Perfomance Center

Programming Languages: Java, C#, C++builder, Python, HTML, Adobe Flash CS, SQL;

Languages: English, Romanian, Ukraine, Russian