IT Support Analyst
Resume:
CURRICULUM VITAE
OF
BENJAMIN MPEPUKA
Position applied for
IT Support Tech/Desktop Support Tech/Service Desk Tech/
Notice period
Immediately
PERSONAL DETAILS
Surname
Mpepuka
First Names
Benjamin Mbulelo
Date of birth / ID Number
Home tel
Work Tel
Cell:
Email Address
740-***-**** 089
(011) 424 – 0090
N/A
********@*****.***
Nationality
South African
Drivers license
Code 08
Residence
Gauteng East Rand
Languages
English
Xhosa
Zulu
Sotho
SECONDARY EDUCATION
School
Mahlasedi High School (Gauteng CBD)
Level
Matric
Period
1991
Subjects
Xhosa, English, Afrikaans, Mathematics, Accounting, Business Economics, Economic
TERTIARY EDUCATION
Institute
Torque IT (Gauteng)
Period
Current
Subjects / Course
Institute
Period
Subjects / Course
Certification
MCSA 2012
NE:70-410 :
Installing and configuring Windows 2012
NE:70-411:
Administering Windows 2012
NE:70-412:
Configuring Advanced Windows Server 2012 Services
Torque IT
Current
ITIL V3 Foundation
Torque IT
Subjects Passed:
MS Windows 2000 Professional
MS Windows 2000 Server (MCP)
Hewlett Packard
HP Certified Professional Servicing HP Desktops, Workstations, and Notebooks
Courses Attended Automating Administration with Windows Powershell 3.0, Configuring Win8, Managing and Maintaining Win8, Planning & Administering Win Server 2008, Configuring Server 2008 Active Directory, Configuring & Troubleshooting Server 2008 Network
Institute
Technikon Witwatersrand (JHB Auckland Park)
Level
National Diploma in Information Technology
Period
1995 - 1997
Subjects
Information Systems I, II, III
Development Software I, II, III
Applied Programming
IT Skills
Business Economics I
Management Practise and Principles I
Employment History
Current Employer : Contract (Bytes Systems Intergation with NEHAWU)
Postion : Senior IT Technician
Responsibilities : Hardware/Software Support
User account creation
VPN Support (Dial Up Support)
Printer/File Server Support
Backup Exec Support
Anroid/I-PAD/Tablets support
MS Outlook support
Inhouse software support
Company
Atlas Copco Limited (Gauteng Boksburg)
Period
01/12/2007 – 31/01/2017
Position
IT Customer Service Engineer - Africa
Responsibilities
Hardware/Software Support
User account creation and Permissions (AD)
Lotus Notes Client Support
VOP Support (Dial Up Support)
Deployment Server Support
Printer/File Server support
Backup Exec Support
Altiris Client service support
Basic Symantec Anti Virus Support
Blackberry Support
Server Installation and Support
Basic VMware installation and Support
Basic IPT Telephone support
Anroid/I-PAD/Tablets support
Cisco Jabber client support
MS Outlook support
In house software support
Supporting VMR(Virtual Meeting Rooms)
Supporting Webex application (VMR)
Office 365
Reason for leaving
Retrenched
Achievements
Best customer service employee in Africa
Company
Data Centrix Contracting with SAB (Gauteng Midrand)
Period
01/10/2004
Position
Support Engineer
Responsibilities
Hardware/Software Support PC hardware e.g replacement of HDD, Memory e.t.c and troubleshooting. Support in Microsoft Products e.g MS Office and SAB in house software.
Desktop Support for 8 SAB Sites
Minimal Server Support File and Print Server
User account creation and Permissions
Mailbox creation.
Standby
Dialup support(User’s working from Home)
Reason for leaving Better career prospects
Company
BoE Merchant Bank / Nedcor (Gauteng Sandton)_
Period
01/06/2000 – 01/10/2004
Position
LAN Administrator
Responsibilities
Helpdesk Support
Installation of new PC
Desktop support
Software installation and support
Morning operations (Morning Downloads, Database downloads)
Server Installations & Support at BoE Merchant Bank
Dialup set up
Hardware installation
Creating users on the domain
Installation of local and network printer
Software Installation and Support
Electronic report distribution
Financial management system
Operating system
BDA Terminal emulator
TALX Trading system
I-net station Data feed software
Novell Netware
SAFEX
I-Net Bridge
Bloomberg
Mcafee Anti virus
Reason for leaving
Better career prospect and experience, exposure and responsibilities.
EMPLOYMENT DETAILS CONTINUED
Company
MIIB Business Solution (Gauteng Midrand)
Period
July 1999 to May 2000
Position
Network Supporter
Responsibilities
Hardware and software support
Servers and desktop installation
Installing and configuring local and network printers
Adding user account on the domain
Server and granting permissions on the file server
WEB Design using page 2000
Reason for leaving
It was a small company which had about 1 to 10 users. All the time I was idleling because of the size.
Company
Tactical Software Systems (Gauteng CBD)
Period
July 1998 – Jan 1999
Position
Consultant
Responsibilities
PC and Software audit for the year 2000
PC BIOS upgrade using check 2000
Year 2000 impact analysis
Reports compilation
Database design using Microsoft Access
Reason for leaving
Contract Expired
EMPLOYMENT DETAILS CONTINUED
Company
ABSA BSD (Gauteng Randburg)
Period
December 1996 – June 1998
Position
Systems Builder
Responsibilities
Programming Cobol Maintenance Sales
PC Support Server Administration
Software Supporter
Software Installation
Installation Procedures Automation
Reason for leaving
Better career prospects
REFERENCES
SAB : IT Support Specialist
Michael Mapoko
: Helpdesk Manager BoE/Nedcor
Nedcor Sipho Khoza
Atlas Copco : IT Engineer Mpho Khena 064-***-****
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