CURRICULUM VITAE

OF

BENJAMIN MPEPUKA

Position applied for

IT Support Tech/Desktop Support Tech/Service Desk Tech/

Notice period

Immediately

PERSONAL DETAILS

Surname

Mpepuka

First Names

Benjamin Mbulelo

Date of birth / ID Number

Home tel

Work Tel

Cell:

Email Address

740-***-**** 089

(011) 424 – 0090

N/A

073-***-****

ac5z5w@r.postjobfree.com

Nationality

South African

Drivers license

Code 08

Residence

Gauteng East Rand

Languages

English

Xhosa

Zulu

Sotho

SECONDARY EDUCATION

School

Mahlasedi High School (Gauteng CBD)

Level

Matric

Period

1991

Subjects

Xhosa, English, Afrikaans, Mathematics, Accounting, Business Economics, Economic

TERTIARY EDUCATION

Institute

Torque IT (Gauteng)

Period

Current

Subjects / Course

Institute

Period

Subjects / Course

Certification

MCSA 2012

NE:70-410 :

Installing and configuring Windows 2012

NE:70-411:

Administering Windows 2012

NE:70-412:

Configuring Advanced Windows Server 2012 Services

Torque IT

Current

ITIL V3 Foundation

Torque IT

Subjects Passed:

MS Windows 2000 Professional

MS Windows 2000 Server (MCP)

Hewlett Packard

HP Certified Professional Servicing HP Desktops, Workstations, and Notebooks

Courses Attended Automating Administration with Windows Powershell 3.0, Configuring Win8, Managing and Maintaining Win8, Planning & Administering Win Server 2008, Configuring Server 2008 Active Directory, Configuring & Troubleshooting Server 2008 Network

Institute

Technikon Witwatersrand (JHB Auckland Park)

Level

National Diploma in Information Technology

Period

1995 - 1997

Subjects

Information Systems I, II, III

Development Software I, II, III

Applied Programming

IT Skills

Business Economics I

Management Practise and Principles I

Employment History

Current Employer : Contract (Bytes Systems Intergation with NEHAWU)

Postion : Senior IT Technician

Responsibilities : Hardware/Software Support

User account creation

VPN Support (Dial Up Support)

Printer/File Server Support

Backup Exec Support

Anroid/I-PAD/Tablets support

MS Outlook support

Inhouse software support

Company

Atlas Copco Limited (Gauteng Boksburg)

Period

01/12/2007 – 31/01/2017

Position

IT Customer Service Engineer - Africa

Responsibilities

Hardware/Software Support

User account creation and Permissions (AD)

Lotus Notes Client Support

VOP Support (Dial Up Support)

Deployment Server Support

Printer/File Server support

Backup Exec Support

Altiris Client service support

Basic Symantec Anti Virus Support

Blackberry Support

Server Installation and Support

Basic VMware installation and Support

Basic IPT Telephone support

Anroid/I-PAD/Tablets support

Cisco Jabber client support

MS Outlook support

In house software support

Supporting VMR(Virtual Meeting Rooms)

Supporting Webex application (VMR)

Office 365

Reason for leaving

Retrenched

Achievements

Best customer service employee in Africa

Company

Data Centrix Contracting with SAB (Gauteng Midrand)

Period

01/10/2004

Position

Support Engineer

Responsibilities

Hardware/Software Support PC hardware e.g replacement of HDD, Memory e.t.c and troubleshooting. Support in Microsoft Products e.g MS Office and SAB in house software.

Desktop Support for 8 SAB Sites

Minimal Server Support File and Print Server

User account creation and Permissions

Mailbox creation.

Standby

Dialup support(User’s working from Home)

Reason for leaving Better career prospects

Company

BoE Merchant Bank / Nedcor (Gauteng Sandton)_

Period

01/06/2000 – 01/10/2004

Position

LAN Administrator

Responsibilities

Helpdesk Support

Installation of new PC

Desktop support

Software installation and support

Morning operations (Morning Downloads, Database downloads)

Server Installations & Support at BoE Merchant Bank

Dialup set up

Hardware installation

Creating users on the domain

Installation of local and network printer

Software Installation and Support

Electronic report distribution

Financial management system

Operating system

BDA Terminal emulator

TALX Trading system

I-net station Data feed software

Novell Netware

SAFEX

I-Net Bridge

Bloomberg

Mcafee Anti virus

Reason for leaving

Better career prospect and experience, exposure and responsibilities.

EMPLOYMENT DETAILS CONTINUED

Company

MIIB Business Solution (Gauteng Midrand)

Period

July 1999 to May 2000

Position

Network Supporter

Responsibilities

Hardware and software support

Servers and desktop installation

Installing and configuring local and network printers

Adding user account on the domain

Server and granting permissions on the file server

WEB Design using page 2000

Reason for leaving

It was a small company which had about 1 to 10 users. All the time I was idleling because of the size.

Company

Tactical Software Systems (Gauteng CBD)

Period

July 1998 – Jan 1999

Position

Consultant

Responsibilities

PC and Software audit for the year 2000

PC BIOS upgrade using check 2000

Year 2000 impact analysis

Reports compilation

Database design using Microsoft Access

Reason for leaving

Contract Expired

EMPLOYMENT DETAILS CONTINUED

Company

ABSA BSD (Gauteng Randburg)

Period

December 1996 – June 1998

Position

Systems Builder

Responsibilities

Programming Cobol Maintenance Sales

PC Support Server Administration

Software Supporter

Software Installation

Installation Procedures Automation

Reason for leaving

Better career prospects

REFERENCES

SAB : IT Support Specialist

Michael Mapoko

079-***-****

: Helpdesk Manager BoE/Nedcor

Nedcor Sipho Khoza

083-***-****

Atlas Copco : IT Engineer Mpho Khena 064-***-****

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