Vladimer Gubatyan
New York, *****
*********@*****.***
Experience
Education
Employment History
6+ years of desktop/server support experience;
7+ years working in a technical support/help desk environment; 10+ years working with Windows Desktop Operating Systems; 5+ years customer service related experience;
4+ years working on an outsourced helpdesk team;
4+ years Managing/Supporting of Microsoft Active Directory environment; 4+ years Maintaining/Monitoring of Windows server environment, Virtual platform; 3+ years installing CCTV, IP and anaglog cameras, setting up the DVR (Axis, Dahua, Polyvision, Hikvision, Qnap, Honeywell, Sony, Bosch);
4+ years installing and setting up LAN, WAN (Given a scenario, install and configure equipment in the appropriate location using best practices).
64 PUBLIC SCHOOL
High school certificate
Tbilisi, Georgia
Graduated June 2002
Georgian Technical University
3,5 years of dergree in Management of technical, administrative and economic systems and computer automation
Tbilisi, Georgia
Graduated February 2007
Datahata LTD
System Administrator
Minsk, Belarus
November 2014 - Present
Installing and configuring computers of a new classroom Creating a local network in organizations and setting up the equipment Management of office equipment and computers of the organization Monitoring of computer systems and networks
Managment of servers organizations
Helpdesk
Outsourcing
Caucasus University
IT Manager
Tbilisi, Georgia
January 2014 - October 2014
Management of classroom computers
Installing and setting up the operation systems
Creating and managing user mailboxes
Helpdesk
ArtGrafik
Office Manager
Tbilisi, Georgia
June 2013 - January 2014
Managing office printers and computers
Installing and setting up the operation systems
MyCapital
Software manager
Tbilisi, Georgia
May 2012 - December 2013
Management of the internal software of the organization Editing and managament organization web site
Managing office printers and computers
Installing and setting up the operation systems
Self-employed
Self-employed
Tbilisi, Georgia
July 2007 - December 2013
Helpdesk
Installing and setting up the operation systems
Setting up printers
Setting up SOHO routers
Local Area Network installation
About me
Smart, energetic, hard working, with a wide range of technical skills. Excellent problem solving skills, attention to detail and a strong ability to multitask. Comfortable working either independently or with a team to solve complex of IT issues, design and implement creative solutions. Excellent diplomatic skills. Willing to do what it takes to make a client happy and caring about customer satisfaction.
Professional Skills
Installing and configuring computers for
classrooms:
Advanced
Windows at the system administrator level (AD,
Exchange, ISA, DNS, etc.):
Advanced
Some knowledge of UNIX (Linux, FreeBsd),
experience with mail and web servers:
Intermediate
Backup systems (Veeam, Acronis, Windows): Advanced Knowledge of PC and server hardware
platforms:
Expert
Experience in installing SCS, mount servers in
rack:
Expert
Virtualization Technologies (VMware ESXi,
Proxmox, VirtualBox):
Advanced
Experience in settings up modems / routers (TP-
link, D-Link, Cisco, HP):
Advanced
Training, consulting users, preparing computers
and jobs for new employees:
Expert
Languages
Installing and setting up OS (Windows/Windows
Servers, Ubuntu/MacOS):
Expert
Setting up office equipment (Printers, IP Phones
etc):
Expert
Terminal server (MS Terminal): Advanced
Network configuration. (TCP/IP, Firewalls, VPN): Advanced Protection the network against computer
viruses (antivirus packets):
Expert
Proxy software (Kerio): Advanced
Mail servers (Kerio Connect, MS Exchange): Advanced Building and maintenance of functioning of IT
infrastructure to a lot of organizations
(outsourcing):
Expert
English: Fluent
Russian: Fluent
Armenian : Conversational
Georgian: Native
Polish: Conversational