JAMIE TUTTLE

SUMMARY OF QUALIFICATIONS:

•** years' experience in End user support, Network and Desktop Engineering and Administration.

•Experienced in supporting Windows Server, Exchange, SQL Server, Citrix and Virtualization Technologies (VMWare).

•Experienced in supporting the maintenance and configuration of applications into existing network infrastructures and systems.

•Experienced with Multiple antivirus support programs for virus protection and security.

•Great Social skill set to ensure good relations no matter the issue.

TECHNICAL SKILLS SUMMARY:

Adobe

VPN – RSA Administration

Adobe Photoshop

Client Relations

Standalone Software

MS Office Suite

Java Environments

SAP Administration

Windows 8/7/Vista/XP/2000/98/95/8/10

Citrix Platform

VMWare/Virtualization

SQL Server

Windows Server Support/Administration

Network Administration

CISCO/ShoreTel/Avaya telecom support

MS Exchange support

McAfee, Norton and Symantec support

Mobile support for IOS and Android formats

Server Administration

EXPERIENCE PROFILE:

Frutarom U.S. 05/2016 - 01/2018

Cincinnati, OH

Senior Network Administrator

•Vendor and client management requiring great social skills, Data entry, Management of 2 other employees to assist global IT Located overseas.

•Fly to location to do a site survey and fix said issues and any other issues the team out there needs fixed and if it applied would get plans in order to migrate the systems to the standard of Frutarom.

•Handled everything from staging, upgrades, cameras systems, security systems.

• Performed PC and network troubleshooting services, Install, upgrade, IMACD, repair, imaging, deployment, migration from XP to Windows 7, Windows 8, Windows 10, Microsoft Office suite 2010, Office 2013, Office365, Office 2016, Windows Surface Pro.

•Internetworking with TCP/IP: Install and configure TCP/IP stack, for file and print sharing services Configuring, setup, and installation of wireless network devices, of workstations, Proxy server setup, and configuration.

•Remote access support using (DameWare, Cisco, Easy Access for VPN, and PC Anywhere),

•Handle clients face to face or over the phone to ensure they are happy with the service being provided.

•Mobility support of Smart Phones, Samsung, and Smart Card.

Advantage Technologies 03/2015 – 05/2016

New Baltimore, MI

Senior Field Technician – Project Manager

•Plan, execute, and manage the integration of new applications into existing network infrastructure, systems and software throughout for new and existing clients.

•Completed Network maps and upgrade plans to present to new clients.

•If upgrade plans were accepting, Installed new Servers, Workstations, Printers, Routers, Switches, WiFi devices, Cat5 Drops, Monitor mounts, Tower mounts, Migration of client data, and installation of clients programs needed to function.

•Created budget plans for projects by clients specifications of needed hardware and software.

•During projects ensured that budget plans were kept within the original plans.

•Assisted in tier 1 help desk support.

•Assisted existing clients in Ohio, Indiana, and Kentucky if tier 1 support was unable to fix issues remotely.

•Managed projects by making sure items done remotely, Email migrations, Data migrations, and software vendors were scheduled correctly and kept in contact with during projects where I or another field tech was onsite to ensure project timelines and schedules were met.

•Contribute to the successful rollout and deployment of Windows 7; migration from XP to Windows 7, installation of Windows 8, IMACD Support,

•Internetworking with TCP/IP: Install and configure TCP/IP stack, for file and print sharing services Configuring, setup, and installation of wireless network devices, of workstations, Proxy server setup, and configuration.

•Remote access support using (DameWare, Cisco, Easy Access for VPN, and PC Anywhere),

•Worked with client care if issue came up to ensure client retention.

•Worked with multiple Printer software including Lexmark Elixir, HP, and Cannon.

NSCGlobal, Mason, OH 01/2013 – 01/2015

Client: Coca-Cola Refreshments

IT Analyst, Network/Systems Engineer

•Plan, execute, and manage the integration of new applications into existing network infrastructure, systems and software throughout the enterprise.

•Act as the subject matter expert on many technical competency areas. Implements, installs, configures, monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.

•Manage servers, including e-mail, database, application, print, and backup servers and their associated operating systems and software.

•Set and meet deadlines, plan and develop methods for computerizing a range of business tasks.

•Provide VMWare support and configuration for first time use and troubleshooting.

•Provide support for Windows server 2008, 2008 R2 and 2012 and SQL server.

•Performed PC and network troubleshooting services, Install, upgrade, IMACD, repair, imaging, deployment, migration from XP to Windows 7, Windows 8, Windows 10, Microsoft Office suite 2010, Office 2013, Office365, Office 2016, Windows Surface Pro.

•Install, configure, and maintain personal computers, VDI workstations, UNIX workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.

•Internetworking with TCP/IP: Install and configure TCP/IP stack, for file and print sharing services Configuring, setup, and installation of wireless network devices, of workstations, Proxy server setup, and configuration.

•Remote access support using (DameWare, Cisco, Easy Access for VPN, and PC Anywhere),

•Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.

•Created knowledge base tools for future reference, developed and deployed quick win resolution to problems directly impacting or posing risk to existing applications.

•Secure connection to corporate databases including VPN, first time setup and troubleshooting. Issuing RSA tokens and providing support for any issues that may arise.

•SAP support for multiple databases ranging from SAP GUI setup and support, Technical issues that may arise due to access constricts, and providing educational support and or advice for first time use end users.

•Provided Active Directory support and configuration.

•Coordinated trouble ticket resolution with customers, local vendors and other service providers in order to minimize customer affecting downtime.

•Provided basic telecom configuration for Cisco and Avaya platform systems.

Barrister Global Services Network, Inc. Hammond, LA – Medway, OH 01/2009 – Present

Technical Support, Level 3 Field IT

•Providing On-site Dell and HP desktop and laptop warranty work for residential and commercial customers.

•Repaired printers and multifunction devices; including software, firmware, and internal components. Set up and repaired elections touch screen units.

•Experienced working on IBM/Lenovo, Dell, and HP/Compaq equipment.

•Received shipments of PCs, servers, and other miscellaneous equipment.

•Troubleshot any other issues that may have arisen when onsite providing support to customers.

EDUCATION, CERTIFICATIONS & TRAINING:

Education:

Computer Information Systems, Computer Science, ITT Tech Dayton, OH

C.E.T. Program for Electronic Engineering, ITT Tech Dayton, OH

Training:

Cisco Training

Net+ Training

A+ Training

Basic Security+ Training

Mobile Device Training

SAP Training

Microsoft Exchange and Lotus Notes Training

Multiple Ticketing Systems Training

Management Training

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