Customer Service Representative/ Phone, Chat, Email Support
Resume:
MARWIN MICHELLE M. BANDONILL
*** ******** ***-***, ****** City 2600 ***.*********@*****.*** 091********
OBJECTIVE
To work in a company which provides me the opportunity to improve my knowledge, capabilities and put them to use for the development of the organization.
PERSONAL INFORMATION
Age: 23 years old
Birth date: August 3, 1994
Place of birth: Baguio City, Benguet
Languages known: English, Tagalog, Ilocano
ACADEMIC BACKGROUND
MMS-DTCC, GROUND FLOOR, CAP BLDG., SANDICO ST., BAGUIO CITY
CAREGIVING (GRADUATED JUNE 2014)
SAINT LOUIS UNIVERSITY, A. BONIFACIO STREET, BAGUIO CITY
BACHELOR OF SCIENCE IN PHARMACY (UNDERGRADUATE)
SKILLS & ABILITIES
Works well under pressure
Responsible, hardworking and creative mind
Highly motivated and eager to learn new things
Good communication skills in written and verbal
Ability to work as individual as well as in group
Flexibility and Adaptability to work in any environment
Proficient in excel, word, and powerpoint
ACHIEVEMENTS
NCII Certificate holder (Front Office, Housekeeping and Caregiving)
Completed basic life support-CPR training (Red Cross)
Attended and completed the hands-on clinical skills enhancement program (Nursezone)
Completed 80 hrs of on the job training (Stac 5 & Benguet General Hospital)
Attended and completed the fire and water safety seminar (Nursezone)
Participated in the seminar on health & care issues for the elderly (Supreme Intellect)
EXPERIENCES
CHARACTER REFERENCES
Customer Service Representative (September 2013 – July 2015)
SITEL Baguio
Duties & responsibilities:
Take inbound calls
Answer inquiries and assist customers applying and upgrading newspaper subscriptions
Address issues or complaints regarding deliveries, etc.
Documenting every call
Virtual Assistant (August 2015 – March 2018)
US Global Tech
Duties & responsibilities:
Take inbound calls
Answer inquiries or computer concerns via phone, chat and e-mail
Outbound calls for following up details regarding a sale made by an agent
Entering and updating customers information on CRM (US Global Tech’s own CRM software)
Monitoring sales made by each agent
Monitoring agent’s attendance (sales & technician department)
End of the day report
ROUXANE DOMINIQUE R. CAMAT
HR ASSISTANT (PORTA VAGA MALL)
ALLYSSA NICOLE B. NG
PROPERTY INVESTMENT CONSULTANT (ALVEO LAND CORP.)
KRIZZIA ANN D. CASTILLO
VIRTUAL ASSISTANT (VERSATEL MARKETING)
MICHEL FERNANDEZ
IT SERVICE DESK SPECIALIST (TATA CONSULTANCY SERVICES)
I hereby certify that the information being mentioned above is true to the best of my knowledge and belief.
Contact this candidate