Engineer Machine Operator

Summary of Qualifications

Reliable Network Engineer-Analyst, CCNA Switching and Routing Certified, CCNP Switching and Routing in Progress. Proficient in time management, problems solving skills, hands-on experience and commitment to customers satisfaction.

Areas of Expertise:

Networking: Configuration, management and monitoring.

WAN transport Technologies (Frame Relay, PPP, ATM, MPLS), T1, T3, DSL and ISDN.

Extensive working knowledge of TCP/IP protocol suite and OSI Model.

Desktop operating systems (Windows 7, Windows 10, Linux OS).

Good knowledge of ITIL process, best practices and achieving of SLAs.

solid understanding of Layer 1 through Layer 3 network services and technologies,

Strong working knowledge of Cisco routers and switches

Basic Active Directory knowledge – creating user accounts, reset passwords, create groups.

time management and organizational skills, and ability to handle multiple concurrent tasks.

Monitoring tools and software ( Service Now,Remedy ).

Assits onsite Technicians with Setup, configure, and deploy new hardware installations of switches, routers, Access point and Firewalls.

Remote devices configuration and management.

Networking Technology and palttform ( Cisco, Juniper, and Fortinet ).

Knowledge Managing and Monitoring Server and Voice equipment( AVAYA).

Knowledge of Network Operation Center (NOC) processes and procedures.

Good understanding of DHCP, DNS, TACAS, HPNA, SSH and Telnet.

Good working knowledge of Vlans, ACLs and routing Protocols (EIGRP,OSPF,RIP BGP and IGP).

Knowledge in testing and maintaining Soft-and- Hardware and Devices peripherals including RMA.

Computer Skills: Electrical Engineering:

Platform (Windows, Linux). Experience with electrical Equipements and power tools.

Hardware ( Laptops, MAC, printers) Electrical installation and troubleshooting.

MS Office (Word, Excel Power Point). Cabling Experience ( RJ45, CAT5,6 and COAX).

Adobe suite.

Experience

Compucom (Network Operation Center)

NOC Engineer 09/2016 – 04/2018

Responsible for managing vendor tickets related to hard-and-software issues and Interface with telecommunication Carriers to restore WAN Outages in a timely manner.

Monitored, troubleshooted and performed fault isolation on Customer’s Networks.

Evaluate the LAN and WAN performance and data to ensure 99.99% Network availability.

Configured, standardized, monitored, deployed, maintained and administered LAN/WAN, Wi-Fi Network Resolves first- and second- level technical issues and escalate to higger level as needed to ensure timely resolution to costumer issues. Support LANS, WANs, network segments, internet, and intranet.

Prepares daily reports for customers and discuss the response time with the internal team.

Serve as the entry point for incident into the support incident lifecycle, this includes initial incident recording and classification. Handling a large inbound call volume calls per day (60+).

Perform highly effective troubleshooting and work accordingly with the Level II and III, and engage them when needed

CITI-Group ( Network Operation Center)

NOC Engineer 03/2016 - 09/2016

Respond rapidly to assign issues to ensure internal and external customer satisfaction.

Regulary update customer by telephone, emails, on the status of progress toward issue resolution

Ivestigated and troubleshoot network issues usng internal tools, DOS commandes, testing the WAN

connectivity by studying the EEM score on the entire Link.

perform fault isolation & Troubleshooting, monitored and supported T1,T3 DSL and ISDN Circuits.

handle multiple concurrent tasks and projects with minimal supervision

Comply to all internal training and securities plocies and procedures.

Mastec Advanced Technology ( Dallas, Texas). 11/2015 - 02/2016.

DIRECTV certified technician, SBCA Certified Technician.

Installed, upgraded and troubleshooting the DIRECTV system at the customer’s home by following strictly the DIRECTV guidelines and safety instructions.

Advised and educated customers of the use of the entire DIRECTV system and features.

Attended safety meeting and training organized by the company.

Simmons Serta Bedding Company ( Grappevine,Texas) 02/2015 - 11/2015.

Machine operator.

Operated machines to close different kind of Beds, King, Full and Twin size Beds by following strictly all the company safety and guidelines rules. Attended safety meeting organized by the company. Followed company procedures to maintain work environment in neat and orderly conditions.

Education:

North Lake College, Irving Texas 01/2017 – Present

Associate in Science with the intent to transfert to University of Texas at Dallas in January 2019 . Major Information Technology and System.

Lycee Technique de Dschange-Cameroon 09/2007 - 06/2008.

High School Diploma, Field : Electrical Engineering and extensive training.

Behavioral Skills : Team Player, Qucik learner, Developer and Restorative.

Spare activities (race, reading and Swimming). Languages : English, French and German.

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