Desktop and network support

Adrian R. Sinclair

*** **** **** ****** ********, New York 11203 917-***-**** ***************@*****.*** PROFILE

Network / Desktop Systems Administrator with 10+ years of work experience in the IT field. WORK EXPERIENCE

Busa Communications, Inc. 5/06 – 12/17

New York, New York

Computer Systems Administrator

Provide IT support, management and maintenance, and administration on company networks.

Automatic updates of security and anti-virus software on client workstations and company servers.

Created daily backups of internal company files and offsite storage of data.

Remote desktop troubleshooting, offsite setups, maintenance, and support for executives, VP’s, and managers.

Active directory, Exchange administration, group policy, and user accounts setup and management.

Video conferencing and telecommunications support and administration.

Mobile (PDA) / WiFi / VoIP in-office and remote support, including domain/network setup, and management.

Ghost image builds according to specific department and team requirements.

Workstation, laptop, and server OS upgrades to Windows 10 and support of their administration.

Remote server management / cloud computing using VMware/Remote Desktop/Windows Virtual Machine.

Software upgrades and hardware installs, and asset tracking and recovery. Direct Revenue, LLC 9/04 – 5/06

107 Grand Street New York, New York 10013

Senior LAN / WAN Administrator

Oversaw the daily running of the company’s internal network, both servers and workstations.

Reported to the VP of Operations and the CTO regarding network issues and weekly projects.

Took part in project to build and setup Cisco PIX firewall, routers, switches, and IBM file servers for int’l office.

Created and managed user / group accounts and permissions using Active Directory.

Setup remote user accounts through firewall using Cisco VPN access, including access rights.

Administered rollout project for transfer to new domain on servers and workstations.

Monitored daily MRTG graphs for network load usage and efficiency.

Maintained database of employee hardware / software, including pc’s, Cisco IP phones, laptops, monitors, etc.

Administered and managed SUSE Linux Open Exchange mail servers, incl. user accounts, permissions, & groups.

Maintained network and desktop support ticket issues through RT tracking system.

Setup and secured wireless network for partners, executives, and clients, including access points and data cards.

Setup Mac Powerbook G4’s and Desktop G5’s for development team using Tiger OS.

Created and maintained corporate antivirus server, using Norton and AVG in conjunction.

Interviewed potential IT candidates for network admin and desktop support positions.

Placed orders and maintained relationships with vendors for office hardware, software, and peripherals.

Provided support to finance department for QuickBooks accounting software. Cargraphic USA, Inc. 5/03 – 7/04

653 Sayre Avenue Perth Amboy, New Jersey 08861

Network and Web Administrator – Contractual

Maintained hosting and file servers, along with end-user workstations.

Provided web administration in the rollout of a new and live website, and maintained web servers.

Upgraded Windows operating systems and applications to current versions.

Installed and configured wireless network for all users.

Provided technical support for both the president and managers.

Assisted and advised clients regarding hardware upgrades. Tommy Hilfiger, Corporate HQ 9/01 – 2/03

25 West 39th Street New York, New York 10018

Network & Desktop Systems Administrator

Maintained LAN and WAN network connections for entire company and clients.

Setup remote user’s with connections to network through secure VPN connections.

Configured and maintained wireless LAN for clients and buyers during market buying periods.

Recommended and setup home PC’s, faxes, scanners, routers, cable modems, DSL lines for corporate executives.

Provided second level support to helpdesk group involving end-user issues.

Maintained daily and weekly backup DLT tapes for file servers on the network.

Provided file restoration from TSM server and DLT tapes for lost user data.

Built and configured images using Ghost for workstation deployment.

Conducted workstation and server rollout from NT to 2000 and XP, and LAN server hardware upgrades.

Tested, configured, and installed RIM Blackberry, Palm, and other PDA devices for executives throughout the company, including remote wireless connections to Exchange server and Outlook email client. About.com, Inc. 12/99 -9/01

1440 Broadway New York, NY 10018

Desktop/Helpdesk & Network Support Administrator

Troubleshooting of network services, adapters, devices, and reconfiguration thereof.

Created, administrated, & maintained all domain user accounts and policies with Active Directory.

Created user and group shares and set access and security accounts for them.

Installed NT OS on laptop and desktop workstations, added each to domain, and network servers.

Installed, setup, and configured NT Servers, including PDC’s, BDC’s, and member servers.

Upgraded MS Exchange and File Servers from Windows NT4 Server to Windows 2000 Server OS.

Configured IIS4 setup via MMC.

Installed NIC Drivers and network cards for TCP/IP for Compaq 3000R’s & 5500R servers.

Configured NT Basics and added to Network & Domain.

Installed and configured NetGravity v3.1 for network.

Tested and troubleshooted new T7 platform for Internet service.

Conducted beta testing of domain website before it went live.

Installation, maintenance, & support of all users' laptops and desktops, hubs, NIC cards, domain access, etc.

Configured, administered, and maintained a pop3 mail server, and upgraded to a Microsoft Exchange server.

Phone support for all technical issues – network, desktop, and laptop related.

Ordered all hardware, software, network, & peripheral equipment for the company.

Created and maintained budgets for all orders (spend and move budgets).

Created and maintained database of all items bought by the company.

Implemented new accounts (vendor contracts) with other companies for hardware, software, etc.

Created and maintained all purchase orders for the company – complete & pending. EDUCATION

The City University of New York at Brooklyn College 2900 Bedford Ave. Brooklyn, New York 11210

Computer Programming & Information Science

SKILLS

Hardware: PC’s & compatibles, Mac’s, Routers, Switches, IP phones. Software: MS Office 2013 & 2016, Entourage, Bonjour, Adobe Suite, MS Exchange Server 2010, 2013, & 2016, Windows Server 2008 & 2012, Active Directory, Group Policy, OpenExchange, VMware, Windows Virtual Machine, Remote Desktop, Norton Ghost

Platforms: Workstation & Server, 7, 8, 10, Mac Os

Networks: LAN/WAN, Ethernet, WiFi, IEEE 802

Protocols: TCP/IP, DHCP, DNS, VPN, WINS, PPTP, RAS, AppleTalk, VoIP Other: Business Management, Interpersonal Communication, Project Planning, Team Player, Detail Oriented Technical Desktop Support, Network Support, Computer Consulting, Network Analysis, PC Troubleshooting, Networking, Emerging Trends

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