Customer Service Microsoft Office

Jianqian(Lynn) Lin

*W ***th Street • New York • NY • 10025 • 717-***-**** • ********.*****@*****.***

EDUCATION

Franklin & Marshall College, Lancaster, PA Sep 2014 - May 2018 Bachelor of Arts, Major: Mathematics

Cumulative GPA: 3.56, Major GPA: 3.8, SAT Math: 800/800 Relevant courses: Statistical Modeling using R, Probability and Statistics, Linear Algebra, Abstract Algebra, Intro to Higher Math, Business Strategies for Organizing

London School of Economics and Political Science, London, United Kingdom Sep 2016 - Jun 2017 Statistics Department

Relevant courses: Statistical Models and Data Analysis, Survival Models, Actuarial Investigation: Financial, Real Analysis, Principles of Finance, Accounting

ACTUARIAL EXAMS:

Passed Society of Actuaries Exam P/Probability Theory Nov 2017 Sitting for SOA Exam FM/Financial Mathematics Aug 2018 WORK EXPERIENCE

MetLife, Ltd. New York, NY Jun 2017 – Aug 2017

Global Employee Benefit, Finance Intern

Supported process to provide quantitative and qualitative analysis on GEB’s financial results Designed efficient process to update Excel-based annual expense exhibits and sales forecast Researched potential acquisition opportunities for expatriate business by analyzing competitors’ financial reports Participated in various strategic and financial annual planning discussions with finance team Ping An Bank Co., Ltd. Shenzhen, China May 2016 – Aug 2016 Relationship Manager Assistant

Verified the authenticity of transactions by examining the sales contracts and invoices Analyzed transaction volume reports, profit reports, and inter-bank transaction reports on Excel daily, extracting and summarizing key data for managers

Contacted regularly with 12 clients to assist with further need of documentaries, successfully perfecting client’s portfolios

Technology Services, Franklin & Marshall College, Lancaster, PA Sep 2014 – May 2018 Student Consultant

Developed customer service skills by adopting courtesy and dealing with difficult customers Completed daily routine tasks efficiently including staffing the desk of Media Center Library, checking media in and out and preparing media and documentation for reserves Solved technological emergencies around campus using flexible thinking and initiative LEADERSHIP AND ACTIVITIES

Admission Office, Franklin & Marshall College, Lancaster, PA Sep 2017 – Present Student interviewer

Serve as a source for prospective students by answering their questions about the school and admission process Conduct Skype interviews and write evaluations for over a hundred prospective international students from all over the world

International Student Mentor, Franklin & Marshall College, Lancaster, PA Aug 2017-Dec 2017 Led the international student orientation program by designing activities to help their study abroad assimilation. Provided campus advices regularly and introduced campus opportunities to a team of 10 students Shared college life experiences with 200+first year international students as a panel speaker SKILLS AND INTERESTS

Languages: English (fluent), Mandarin (native), Cantonese (native), Spanish (basic) Software Skills: Python, R, SPSS, Microsoft Office (Word, Excel, PowerPoint), SalesForce.com, Interests: Jazz piano improvising, Baking, Acting, Skiing

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