Customer Service Safety Officer

LAURABETH BROCK

**** ******* *****, ******, ** 870-***-**** *********.*****@*****.***

OBJECTIVE

I am looking for better opportunities to further my education and to help advance m career.

EDUCATION

Arkansas State University

Associates Degree and 1 year of Bachelors 2010

Clinical Laboratory Science

CERTIFICATIONS / AWARDS / LICENSURE

America Medical Technologist July 2011 – August 2018

Phase II student preceptor July 2017 – July 2018

Flight Civilian Employee of the Month December 2017 – January 2018

RELATED EXPERIENCE (ON THE JOB TRAINING / MISSION WORK) USINESS NAME, CITY-STATE

Medical Laboratory Technician May 2018 – present

TWI trainer, Provue trainer, Life Trac trainer and Epic trainer

PROFESSIONAL EXPERIENCE

Keesler Airforce Base, Biloxi, MS

Medical Laboratory Technician February 2017 – present

352 bed Military Installation Hospital.

Hematology, Blood bank and Arm Services Blood Program.

Performed, analyzed and reported results of hospital-required testing for Hematology, Chemistry, Immunohematology, Microbiology, Immunology and Coagulation. Reducing pre- and post- analytical errors by 20%. Maintained accurate records of received specimens and tests performed. Communicated test results for patient diagnosis and treatment. Spearheaded chemical hygiene program and served a safety officer in the hospital with a staff of 40. Ensured quality control through routine lab equipment maintenance and calibration. Followed established hospital protocols to comply with HIPAA, CLIA, CAP, JCO and OSHA regulations and maintain patient confidentiality. Established effective working relationships with medical staff, patients and the public. Performs donor interview and evaluates suitability of donor for donation based on current Standard Operating Procedures (SOP) criteria, Determines donor hemoglobin by obtaining a finger-stick sample, Takes and documents donor blood pressure, pulse and temperature, Performs blood collection procedures according to OIs, including Quality Control, skin preparation, phlebotomy, obtaining tube samples and removing needles, Attends to donor’s comfort and safety post donation, including those having reactions or complications to the procedure and notifying the Collection Supervisor, Cares for blood after collection, including segmenting, providing temporary storage and transpiration to the center, when necessary, Assists in unloading, assembling, maintain, dismantling and reloading of equipment and supplies, Demonstrates excellent customer service when dealing with donors, members of the community and co-workers, Shipping out blood supplies to East /West coast and Afghanistan, Titers and Clean and maintain all equipment.

Central Iowa Healthcare, Marshalltown, Iowa

Medical Laboratory Technician November 2016 – February 2017

49 patient bed Hospital

Phlebotomy, Central Processing, Therapeutic Phlebotomy, Hematology, Chemistry, Urinalysis, Serology, Blood Bank and Microbiology.

Performed, analyzed and reported results of hospital-required testing for Hematology, Chemistry, Immunohematology, Microbiology, Immunology and Coagulation. Reducing pre- and post- analytical errors by 20%. Maintained accurate records of received specimens and tests performed. Communicated test results for patient diagnosis and treatment. Spearheaded chemical hygiene program and served a safety officer in the hospital with a staff of 40. Ensured quality control through routine lab equipment maintenance and calibration. Followed established hospital protocols to comply with HIPAA, CLIA, CAP, JCO and OSHA regulations and maintain patient confidentiality. Established effective working relationships with medical staff, patients and the public.

LANGUAGES

[English – native language]

[Sign Language- basic concept.]

INSTRUMENTATION / LIS EXPERIENCE

CHEMISTRY

Cobas, Siemens; Expand, EXL, RXL and XLRXL

HEMATOLOGY / COAGULATION

DHX Beckman Coulter 1 year, Sysmex Hematology analyzer: ex-2100/ex-4000/xs-1000/xt-2000 3 years, Ruby Cell Dye Hematology analyzer 1 year, 3 years CA1500 Coag analyzer and Stago Coagulation 2014- present

BLOOD BANK

Provue super user 5 years, Tube method and Gel method 10 years.

MICROBIOLOGY / VIROLOGY

Plating 10 years, Bactec 10 years, Xpert® C. difficile/Epi, MRSA and TB 3 years

URINALYSIS

Iris 1 year and Clinitek 10 years

SEROLOGY / IMMUNOLOGY

4 years FFN analyzer, 2 years Sophie FLU/RSV/Strep-A, 1 year Carboxy analyzer, 4 years ACT Hemochrome analyzer, 4 years ISTAT ABG/Chem 8, 4 years Gem ABG analyzer, and 6 years ESR auto plus analyzer.

LABORATORY INFORMATION SYSTEMS (LIS)

3 years Epic LISS super user, 3 years Cerner Milinnium Blood bank LISS, 1-year MeKesson-Paragon LISS, 1 year MeKesson-MMB Blood bank LISS, 1 year Healthland LISS, 1 year Medi-Tech LISS and 1 year Safetrace Blood bank LISS

Qualifcations;

10+ years Hematology

10+ years Microbiology

4 years Provue blood bank analyzer

10+ years Chemistry

10+ years + Phlebotomy

Central Processing

2 years of Management

1 year of Administration

1 year Bone Marrow set ups

6 years Clintek Urine and Body Fluid Analysis

4 years Stago Coag analyzer

1 year Medical Parasitology

10+ years ESR auto plus analyzer

10+ years of sales

Microsoft 95-present

4 years of leadership

Data Entry (75+ WPM)

6 years Siemen’s RXL/xl, EXL, dimension max and Expand

3 years Sysmex Hematology analyzer: ex-2100/ex-4000/xs-1000/xt-2000

10+ years QC/QA

1 year ID-micro typing system gel/tube method for immunohematology

16+ years customer service

3 years CA1500 Coag analyzer

4 years Gem ABG analyzer

1 year Plant cloning

4 years ISTAT ABG/Chem 8

4 years ACT Hemochrome analyzer

1 year Cobas chemistry analyzer

1 year Ruby Cell Dye Hematology analyzer

1 year Carboxy analyzer

4 years FFN analyzer

2 years Sophie FLU/RSV/Strep-A

2 years Cyto-Spin

10 years Light Microscope

6 years Microbiology plate setting up and gram stain reporting

3 years Epic LISS super user

3 years Cerner Millennium Blood bank LISS

1 year MeKesson-Paragon LISS

1 year MeKesson-MMB Blood bank LISS

1 year Heathland LISS

1 year Medi-Tech LISS

1 year Safetrace Blood bank LISS

4 years Bleeding times

1 year DHX Beckman Coulter

Kori Ruffin 870-***-**** ex-lab co-worker NEA Baptist

Cindy Jones 870-***-**** ex- lab co-worker NEA Baptist

Melissa Toney 641-***-**** ex-lab-manager HCCH

Lisa Nabring 517-***-**** ex-lab-director NEA Baptist

Joyce Lemuix 870-***-**** ex-med surg supervisor nurse NEA Baptist

Stacey Foster 228-***-**** current supervisor at Keesler Blood Donor Center

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