Microsoft Office Technical Support

Walter Bogumil, *** Hillside Terrace, Endwell, NY 13760, 607-***-****, *******@***.***

PERSONAL EXPERIENCE

• Task and detail oriented person seeking the Technical Support Specialist 3911 position.

• Dependable, with perfect attendance at the companies that I have worked for.

• Adaptable and can apply my previous job skills to new job tasks.

• Trustworthy and fellow employees can talk freely with me.

• Processing Information and work processes for many years.

WORK EXPERIENCE

Customer Support

• Help Desk Operations at UHS Binghamton General Hospital

• Respond to service calls from UHS customers

• Remotelog (via IP address) and Hands-On Resolution of Printer problems

• Deliver Products to UHS Customers

• Print Shop Operations – Document Preparation, Printers, Cutter, Folder, Binder, Heat Shrinker

• Have good Navigations skills in the Binghamton General Hospital complex

• Phone Collection of Payments from Customers

• Educate Customers regarding MCI Products & Policies

Software and Support

• Microsoft Office (Word, Excel, Access and PowerPoint)

• Participated in Daily Team Strategy Meetings

• Trained fellow employees as 2nd Shift Lead

• Maintained LAN Local Area Network of PC’s and Mainframes for 9 years

• Created Macro Programs to Execute System Tasks

• Produced and Maintained Project Databases

• Systems Integration of Simulator Visual Components

• Tested Quality of Simulator Visual System Units with Customer Representatives

• Tech Guy at Ski Club Meetings, sight and sound (Laptop-Projector-Microphone)

WORK EXPERIENCE

CTG, DocuCare Technician, Xerox at Binghamton General Hospital (UHS), NY 2017 – 2018

Xerox, Transaction Processor (New York State Workman’s Comp), Endicott NY 2014 – 2016

Nationwide Credit Inc / MCI, High Toll Analyst, Vestal, NY 2004 – 2006

Diamond Visionics, Assistant Electronics Technician, Vestal, NY 2000 - 2001

Raytheon Systems Company (Link Flight Simulation), Engineering Technician, Binghamton NY 11 Years

AWARDS

• Six for Attendance

• For Media Data Base Work

• For 10 Years Work on B-2 Project

• For Work Improvement Suggestions

EDUCATION

Associate of Science in Computer Science, SUNY Broome, Binghamton, NY

C++ and Visual Basic (VB, GUI & OO Object Oriented Programming) Credit Classes

CLEARANCE

DoD Secret Security Clearance ( Special Access Required )

Contact this candidate