Deena Najim

** ******* **, *******, ** *****

530-***-**** www.linkedin.com/in/deena-najim ac5yox@r.postjobfree.com Education

University of Massachusetts Boston GPA: 3.005 Boston, MA. Bachelor of Science in Information Technology Concentration: Forensics May 2018 Skills

•! Computer: Excel, Word, PowerPoint, C++ Visio, VMWare, Kali Machine, IDA Pro, Wire Shark, PEview, and Winhex

•! Language: English and Arabic

•! Other: Communication and Customer Service

Relevant Project/Courses

•! Project: Capstone Class: IT485

o! The project was based on assist parking, where the app would help students in school find a parking spot on campus so they were not late to classes.

o! Creating a website using HTML and Cascading Style Sheets (CSS) o! Creating a mobile-friendly website that others can use on the go

•! Courses: Introduction to Python, Malware Analysis, Computer Forensics I and II, Survey Computer Information Systems, Introduction in Computer Management, IT Capstone, Project Management, Web Fluency, Introduction to Networks, Introduction to Linux/Unix, Social Issues and Ethic in Computing, Relational Databases, Introduction to Java, IT Problem Solving.

Experience

Bank of America Needham, MA

CSR/Teller June 2016-June 2018

•! Inform and educate customers on how to conduct simple transactions through self-service technologies

•! Help customers with mobile-banking and setting it up on their phones

•! Providing a positive customer experience that leads to improved satisfaction and sales

•! Process transactions accurately and efficiently for around 80 customers per day and introducing products and services that meet customers’ needs

•! Build strong and reliable connections with customers

•! Meet or exceed sales goals by influencing customers to learn about products/services such as credit cards, home loans, checking and saving accounts that will benefit them CVS Westwood, MA

Pharmacy Technician June 2014-December 2017

•! Managed the schedule for patient deliveries, managed inventory, created and maintained supply templates in the pharmacy computer data base.

•! Gathered information for the initial admission of new patients and reviewed all new charts to ensure that all necessary nursing paperwork is included.

•! Assisted the pharmacist in obtaining authorization for pharmacy services as requested; validated insurance coverage and communication with patients.

ABERCROMBIE & FITCH Braintree, MA

Sales Representative/Model February 2013 to March 2013

•! Help with incoming and outgoing shipment

•! Fix the clothes on the racks and tables to make them look more presentable

•! Greet every customer when they walk in making sure that they know you are there to help when needed

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