Technical Support Software Engineer

Lingsen Kong

** ********* **. ***: 347-***-****

Levittown, NY 11756 E-Mail: ********@*****.***

Summary:

An Information Technology professional with seventeen years of experience in technical support. Hands-on use of Java, JSP, Servlets, JavaScript, jQuery, SOAP, XML, XSL, CSS, VB, VBScript, Oracle, and SQL Server.

Very good experience with software technical support, especially in troubleshooting, debugging and fixing issues.

Good experience with administration on server/client infrastructure.

Experience with maintaining hardware/software for Windows, Linux, Sun, AIX, and HP machines.

Strong capability to multi-task, work independently and as part of multiple teams.

Software Skills:

Java, JSP, JavaScript, jQuery, SOAP, Servlets, CSS, ASP, VB, VBScript, XML, HTML, MSMQ, Perl, CGI, C, MQ Series, IIS, Oracle, SQL Server, DB2, Sybase

EXPERIENCE

3/99 – 4/16 Computer Associates, Inc., Islandia, NY

Software Engineer in Level 2 Technical Support

Maintain, support, and develop new functions for CA Catalog / Automation product. Using Java, JSP, Swing, SOAP, XSL, XML, SQL Server, and Oracle.

Technical support for CA TNGAHD-ServiceIT 4.0, 4.5, 5.0; Unicenter ServiceDesk. 5.5, 6.0, r11, Service Desk Manager r12 on Windows NT, Web, Linux, Sun Solaris, AIX, and HP,

Technical support for CA Intelligent CRM Suite 1.0 (Customer Intelligence, Human Touch, Knowledge Tools, and Advanced Knowledge Tools) on Windows NT, Web, and Linux.

Technical support for CA Unicenter Service Plus Knowledge Tools 2.0 on Windows and Linux.

Technical support for CA Unicenter Service Desk Dashboard 6.0 on Windows NT and Web.

Technical support for CA Workflow 1.0 and CA CMDB r12 on Windows.

Maintain and manage source code of our support products, build and deliver executables / patches /fixes to our clients.

Maintain and manage test machines, source code build machines, backup machines in the group, acting as a system administrator for the group.

EDUCATION

M.S. in Computer Science, Brooklyn College, Brooklyn, NY

B.S. in Physics, South China Normal University, Guangzhou, P. R. of China

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