Data Center Engineer/Technical Support

Cliff Sarpong C: 862-***-****

*** ******* *** ***. **, EAST ORANGE, NJ 07017 ************@*****.***

PROFESSIONAL OBJECTIVE

Eager to apply academic and professional Hands-On training background towards launching a successful career as a Network Support Engineer/Data Center Technical Support with a progressive employer that offers opportunities for professional development, and growth in the Information Technology (IT) field.

EDUCATION

AVTECH TRAINING INSTITUTE, Fairfield, NJ 6/2014 - 2/2015

•Certificate of completion: MCSA 2012 SERVER

•Certificate of completion: CCNA Cisco Routing and Switching

•Certificate of completion: CCNP Advance Routing, Switching, and Troubleshooting (TSHOOT 2.0)

Lab Experience:

•Setup and configured real physical Cisco Routers, Switches, Firewalls (ASA), and Wireless Access Points (WAP)

•Setup and designed Network projects with real time Cisco IOS in GN3 Programming Interface

•Setup and implemented redundancies, fault tolerance, and backups: HSRP, VRRP, GLBP, STP

FRONTIER TECHNICAL TRAINING, East Orange, NJ

•Windows NT 4.0 Server/Workstation

•Microsoft Internet Information Server IIS 4.0

•Cisco CCENT ICND1

•Entry Level Networking

Merit Technical Training, Newark, NJ

•Computer Technician

•PC Repair and Computer Networking: A+ Certification

Essex County College, Newark, NJ

•Computer Science and Electronics

University of Science and Technology (1990 - 1992) Accra, Ghana

•B.S in Mathematics, Science and Technology

TECHNICAL SKILLS

•Software: MS Office - Word, Excel, PowerPoint, Access, Outlook, and WebEx

•Operating Systems: Windows XP/VISTA, Windows 7, 8; Windows Servers 2000/2003/2008/2012

•Networking: LAN, WAN, VLAN

•Hardware: IBM, Dell, HP, Lenovo PC’s, Client Servers, and Printers; Cisco Routers, Switches

•Tools: SNMP, NETFLOW, SYSLOG

•Protocols: TCP/IP, IPv4 and IPv6, MD5, IPSEC, TACACS+, and RADIUS

PROFESSIONAL EXPERIENCE

Open Lab Juniper Networks---Bridgewater, NJ 4/2016-4/2017

Data Center Technician/Support Role

•Stack and rack Servers, Routers, Switches, and Security Appliances

•Deploy, Upgrade, Install and Configured New Servers

•Linux Os: Ubuntu 14.04.4

•Cloud Computing Orchestrations: Open stack, and Open Contrail

•Virtualization: SDN-DC,NVF,Automations

•Data Center Cabling and Wiring

•Juniper Open Contrail/Contrail Service Orchestrations

•SDN, and NFV Implementations

•Basic Troubleshooting of Data Center Networking Devices

•VMware Vsphere Esxi 5.5 Vcenter Orchestrations

•Cloud Computing, MultiTenancy

•Configured VLANs, VXLAN, VROUTERS on an OVSDB Switches

•L2VPN Tunneling

•Configures various Data Center Switch Fabric Architecture and Infrastructures

•Installed, Configured, and Administered Data Center Networking Equipment;

•Juniper Gateway Services Edge Router: MX80, MX240, MX480, MX104 etc.

•Qfx5100 Series Switches

•SRX Security Gateway Appliance

•Kept inventory of Shipments of Equipment

Avtech Institute of Technology --- Fairfield, NJ 2014-2015

Network Support Assistant/Lab Monitor

•Provide hardware and software technical support for small businesses, retail organizations.

•Performed installations – including firewalls, upgrades, migrations, diagnostics, troubleshooting, hardware repairs; networking for pc’s, laptops, peripherals, and mobile devices.

•Diagnose desktop, application, networking, and infrastructure issues

•Windows 8 networking and troubleshooting, updating operating systems

•Install and configure networking devices: Cables, Hubs, Bridges, and Switches

•Setup and configure Cisco Routers 2800’s, 2900’s, 3750’s, 3700’s, and Cisco Catalyst Switches

•Multi-Layer Switches Series 2690, 3750, 3550, and 3560s

•Configure and implement Windows 2012 Servers and Cisco Enterprise Networks

•Support TCP/IP Protocol Stack, Subnetting, and VLSM; IP addressing, Routing Protocols: OSPF, RIP, EIGRP,

•Configure Windows OS Active Directories in Windows 2012 Servers; authenticate clients to access network resources: DHCP/DNS Servers, Print Servers, and File Servers

•Install and configure Virtual Machine software for Windows 2012 Servers to enable remote access and VPN clients

•Install and configure DHCP, DNS Servers and Client Servers

•Configure TCP/IP Protocols on Cisco Routers: IPv4 AND IPv6 addressing

•Configure Dual Stack IPv4/IPv6 Networking environments

•Troubleshoot and maintain LAN/WAN connectivity; resolve routing protocol problems

•Configure and implement VLAN and Inter-VLAN routing

•Configure RSTPs, PVSTP +, MSTPs, HSRP, GLBP, BPDUs for redundancy and loop preventions

•Setup and configure PAgP, LACP and Ether Channel to maximize bandwidth speed; implement and configure VTP, CEF on L3 SWITCHES for fast switching

•Configure BPDU Filtering and PortFast enabled interfaces

•Implement security services: MD5 Authentications, KERBEROS, IPSEC, TACACS+, and RADIUS

•Implement and configure network monitoring tools: SNMP, NETFLOW, SYSLOG

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Helpdesk Inc., Newark, NJ 2000 - 2002

Network Support Technician

Designed network projects for small businesses

Configured WIN98 workstations for NT4.0 Server environment

Migrated WINNT4.0 Server/Workstations to WIN2000 Server Domains

Troubleshoot network connectivity

Configured Active Directory on Windows 2000 Server to allow remote client access

Configured and administered TCP/IP Addressing, DHCP, DNS Servers

Installed and Configured Cisco Routers series 2500 to support TCP/IP, LAN/WAN

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