Networking Engineering, Help Desk, Customer Service

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***** **** **., **. ******, OR *****

Home: 971-***-**** - ******.******@*****.***

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Hard-working experienced music composer readily certified for ambitious career change in information technology. Detail-oriented and proactive with strong troubleshooting, communication, and analysis abilities.

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Creative Problem Solving

Customer service

Windows Server

Active Directory

Cisco Routers & Switches

TCP/IP Protocols

LAN & WAN

Arista, Cisco, and Aruba Certified

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03/2008 to 10/2017 Music Composer & Sound Designer Nathan Allen Pinard – Portland, OR

Owned and managed music production company for film, video games and vocal artists. Built and networked multiple machines together utilizing sample farms to create production audio with limited latency.

Configured and managed backup systems of audio, video, and correspondence assets. Installed multiple peripheral devices including printers and scanners. 11/2011 to 02/2016 Conversion Specialist

Bookbaby – Portland, OR

Inspected documents with respect to eBook 2.0 and 3.0 standards. Worked with customer service specialists to provide requested in-house edits. Strategized with top eBook distributors (Apple, Amazon, Barnes & Noble, etc) to create policies and correspondence.

05/2010 to 11/2011 Customer Service Representative Hostbaby – Portland, Oregon

Responded to customer requests via telephone and remote access. Registered domains for clients and assisted in DNS record changes. Worked with linux email servers using Telnet.

Assisted customers with proprietary web design CMS using CSS/HTML and JQuery. C

CCENT Routing & Switching

Aruba Certified Switching Associate (ACSA)

Arista Certified Engineering Associate (ACE-A)

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Alicyn Henning ******.*******@***.***

Tara Hagman ********@*****.***

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