Desaray Carpenter

**** * ****** ***

AURORA CO, *0014

720-***-****

ac5yeu@r.postjobfree.com

Professional Summary

Qualified money services with 4 years in fast-paced customer service and call environments. Very personable and professional under pressure. Customer service driven to exceed sale goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. Cashier with more than 3 years of retail experience. Well-versed in all areas of store operations. Passionate about exceeding customer expectations to building loyalty and retention.

Skills

●Exceptional communication skills

●Quick learner

●Training development aptitude

●Strong client relations

●Very patient

●Organized

●Cleanliness

●Muti-tasking ability

●Good telephone etiquette

●Goal-oriented

● Proficient in cash management

● Creative problem solver

● Flexible schedule

● Team player

● Reliable

● Accurate money handling

● Time management

● Friendly demeanor

Experience

JUNE 2013 - JUNE 2017

King Soopers, ENGLEWOOD, CO - Customer Service

●Answered an average of 30 calls per day by addressing customer inquiries, and solving problems.

●Directed calls to appropriate individuals and departments.

●Politely assisted customers in person and via telephone.

● Greeted customers entering the store to ascertain what each customer wanted or needed.

● Earned management trust by earning responsibly opening and closing store.

● Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

● Built long-term customer relationships and advised customers on purchases and promotions.

●Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

●Handled cash transactions up to $5,000-10,000 thousand dollars a day.

●Handled all money services to customers.

●Trained new cashiers on procedures, customer service, and sales techniques.

JUNE 2017 - PRESENT

FirstBank, AURORA, CO - Personal Banker

●Executed customer transactions, including deposits, withdrawals, money orders, cashier checks, and cash advances.

●Organized, stocked and maintained the teller window area.

●Rapidly and efficiently prepared customer and ATM cash and change orders.

●Processed exchange and foreign currency.

● Maintained friendly and professional customer interactions.

●Handled cash transactions up to $10,000-50,000.

●Handled disputes

●Balanced ATM

●Wire transfers

Education

AUGUST 2009 - MAY 2012

SHERIDAN HIGH SCHOOL, Sheridan, CO - High School Diploma

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