Customer Service Assistant

ALESSIA SALIMBENE

New York, New York T: 561-***-**** ****************@*****.***

SUMMARY

Enthusiastic acting student seeks a position that will provide opportunities for professional development and career growth. Confident in working in high-paced environments. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Former customer service specialist/leasing specialist acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective real estate agent.

HIGHLIGHTS

Strong organizational skills Customer service expert Active listening skills Adaptive team player

Sharp problem solver Opening/closing procedures

Energetic work attitude

Courteous demeanor

ACCOMPLISHMENTS

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

EXPERIENCE

12/30/17 to Current The Ensemblist Blog Writer

Creates content for the Ensemblist online blog. Reaches to the Broadway community and beyond.

08/20/17 to 04/23/18 BroadwayWorld Database and Theatre History/Journalist Intern BroadwayWorld – New York City

Maintain the BroadwayWorld.com database and write articles for the popular Broadway user archive

08/24/16 to 9/1/17 Starbucks Barista

University of Florida – Gainesville, Florida

Works one on one with customers. Mans the cash register and takes customer orders. Handles back of house duties required by the company. Has prepared menu items. 5/14/17-8/11/17 Producing Intern

Tilted Windmills Theatricals – New York City

Production Intern for Off-Broadway's Puffs during its move to New World Stages. Implemented new software including programs such as Daylite, Expensify and a transfer from OvationTix to Telecharge. Provided office support for Tony Award winning producers John Pinckard and David Carpenter. Aided in the marketing and rebranding of the show which included advertisement at Pottercons and social media takeovers of the Twitter, Facebook, and Instagram pages.

5/14/17-8/11/17 Production Assistant

Birds and the BS – New York City

Aided the production team on a special project (“Birds and the BS”) with celebrity guest stars. Worked alongside and for producer and president of Jujamcyn, Jordan Roth. Worked a multitude of jobs on site from camera work to catering and was part of the writing team, helped in creating stories for the series.

5/14/17-8/11/17 Intern

Vocal Power LLC – New York City

Worked to help Deric Rosenblatt streamline his successful vocal training business. Aided in handling the financials for clients

Deric teaches many Broadway veterans currently starring on Broadway in shows like Hamilton, 'Hello, Dolly', Bronx Tale, School of Rock etc. 6/3/17 Production Assistant/Marketing

Feinstein’s/54 Below “Citizens of Agrabah” – New York City Worked for the cast of Aladdin on Broadway for their cabaret at Feinstein’s/54 Below. I was responsible for assembling a press release sent to major Broadway outlets regarding their performance. Aided in the set-up of rehearsal and performance. On the night of the performance I took over the 54 Below Instagram for a media takeover of their performance. 8/2/17 Production Assistant/Marketing

Feinstein’s/54 Below “Son of Schmolin” – New York City Production assistant to composer, Eli Bolin for his Feinstein’s/54 Below cabaret performance. I was in charge of making sure the space was in order and getting whatever was required. On the night of the performance I took over the 54 Below Instagram for a media takeover of the performance.

5/14/17-8/11/17 Production Assistant

BLANK! The Musical – New York City

Aided in the set up and take down of an Off-off Broadway show at the Broadway Comedy Club.

1/2015 to 4/2015 Customer Service Specialist/Leasing Specialist Collier Companies - Gainesville, FL

At College Manor I was a leasing specialist, who specifically worked with perspective residents as well as current residents. I resolved conflicts regarding apartments, was responsible for leasing apartments, and being courteous to every person.

5/16-6/16 Production Assistant

TILTED WINDMILLS Off-Broadway workshop of Puffs at the University of Florida, now transferred to New World Stages in NYC

EDUCATION

2014 - 2018 BFA: Acting

University of Florida - Gainesville, FL, United States Received my BFA in Acting at University of Florida

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