Video Conferencing, IT Desktop support, VoIP

`Summary

In-demand MCP and A+ certified technical professional with 20+ years of hands-on professional IT experience including proven leadership, Management and supervisory experience. Associates Degree in Computer Science

Video Conference Specialist performing duties that include filming events, preparing the equipment, creating the event and passing the information to the end user for connection to the event. Assisting clients in instruction in performance of WEBEX / WEBCAST PRO software and its use as it relates to Video Conferencing.

My proven technical, analytical, interpersonal, and leadership skills combined with configuration, writing and installation experience has prepared me well as a valuable resource to any management team or work force to resolve issues.

I have managed Voice and Data Telecommunications as well as others and have been placed in charge of the construction of three overseas sites for communication and am self-motivated, and able to work with minimal direction, and mentor others. I have the ability to identify and resolve problems quickly and effectively.

My military experience includes ten years of US Naval service with a top secret clearance. I am well versed with ticket generation and bug tracking systems. I have experience with the deployment of standard and non-standard operating platforms, with extensive networking topologies. Primary in English but fluent in Spanish, reading and writing.

I possess the ability to change login scripts, modify user restrictions and support users remotely. I have instructed several corporate training events and brown bag sessions for computer literacy large groups consisting of over 20 students.

Technical Skills

Ticket Management:

SAP, Help Desk, Remedy, Phoenix

Desktop Applications:

Added Skills:

Microsoft Office 2013, GoToAssist, Remote Desktop, Service Now, VPN - MSN/Juniper Pulse, Symantec, Paragon Backup,

Mobile Devices: Iphone, Blackberry, IPAD.

Audio/Video Conferencing,,CISCO, Tandberg, Telepresence, AMX, and PolyComm

Servers:

Microsoft SQL Server, Exchange, SCCM 2007 (System Center Configuration Manager)

Hardware:

PCs, Laptops, Servers, network cards, Access points,hand held devices and printers

Operating Systems:

Networking Protocols:

Microsoft Window 10, Windows 7, Windows 8 and Server 2008 and MS-DOS,

Microsoft Networking topology using TCP/IP and Netbieu protocols as well as WINS, DNS, DHCP, Active Directory, WAN, LAN, WLAN, and WWAN

PROFESSIONAL EXPERIENCE

SABRE Holdings, Southlake Texas, June 2015 to PRESENT

Senior Information Technology Specialist / Video Conference Specialist

Responsible for Video Conference meetings. Responsible for Town Hall’s, All Hands and large gatherings of all departments for Sabre. Running WebCast, WebEx, Cisco Jabber and Cisco Spark communications. Equipment configured and installation include but not limited to Cisco DX-70, DX-80, and Desktop Video units. Codec models Cisco C-40 C-60 SX-10, SX-20, SX-40- SX-60, SX-80, Video mobile units MX-400. Cisco Phones 7940, 7960, 7942, 7937, 8831. Able to setup and configure WEBCAST meeting from Scratch, providing the end user with times, and links to requested meetings. SME in WEBEX for my team and assist others in training for WebEx.

I also perform IT related duties that include remote desktop support using Remote Desktop and GoToAssist software’s for connection to the clients. I handle all the South American clients in the Spanish Language by troubleshooting problems with them for system and computer / Software related support. I provide equipment and troubleshooting support to North American clients in the same manor and provide equipment by shipping to them via Sabre’s Fed Ex account. My overall knowledge of Cisco WebEx, Jabber & Spark are prolific and continues to grow daily. My Bi-Lingual abilities are the major asset in communication with our South American clients in troubleshooting via remote access.

Chevron, Houston, Texas, November 2005 to September 2009 and July 2011 to Jun 2015

IT/VC infrastructure Consultant

Lead Premier support for the President of Chevron’s Energy Technology Company (ETC) as primary contact for executive I.T. and staff. I manage programs for all users to include SharePoint, MS Lync, Anti-virus, MS Office, Emails configuration, LAN/WAN and provide inventory requirements. I am a Video Conference technician SME for over 30 rooms to assist in communication in the Tandberg, Cisco TelePresence and Cyviz systems. Support the communication infrastructure for Chevron/Texaco employees and clients on the NMA (Nigeria-Mid-Africa) project. Duties included Software, Hardware, Remote desktop, time management and network support via wireless and LAN drops. I functioned as an administrator in active directory managing user credentials and security groups. I am able to unblock, activate, and change PIN’s on Smartbadge as administrator. I assist users with VPN and wireless connection to and from their homes and office. My duties also included the procurement of general equipment needs to support expansion and machine lifecycles.

Lockheed Martin, Baghdad, Iraq, September 2009 to January 2011

Lead Field Engineer

Lead a series of teams that were responsible for on-site maintenance and repair of IT equipment of the TMOS and Aerostats. Responsibilities include but not limited to computer programs, hardware installs and upgrades. Member of a crew to handle a 74K Aerostat that flies out of Baghdad in support of Intelligence and surveillance for the U.S. Army and its missions. Had a secret clearance to fulfill those missions. I also hold the duty of logistic manager for FOB (Forward Operating Base) Justice in Baghdad, Iraq.

Chevron / KBR, Houston, Texas. February 2005 to October 2005

Program Manager /IT Consultant

Responsible for the Agbami Project IT support for Documentum and VueServer. Supporting of Java 1.3.1 through 1.4.1.02. Responsible for selecting equipment and ordering correct supplies according to contract specifications and agreements. CADD support for Plotters and printers. Insuring project stability before move to Nigeria and Korea. Microsoft office, Visio, and MS Access support for and Oil production project building an FPSO for the ChevronTexaco client as project support. November 2005 started with the support of shared services that managed three buildings in the Downtown area. Responsibilities include managing move and coordinating locations with all needed equipment.

Halliburton / KBR, Cedar 2 Iraq. September 2003 to February 2005

Information Technology/Communications (IT/COMMO) Technician Supervisor/Manager

Responsible for the communications structure of Camp Cedar II, Iraq. I was the IMO (Information Management Officer) for Southern Iraq. Responsibilities included the ordering, installing and configuration of Satellite equipment (Caprock, Eastern Solutions) and Phone PBX’s as well as Cisco Wireless systems such as the Cisco AP 1200, 1300 and 1400 series of access points. I installed and help implement with VoIP phones to make communication in locations where no communications existed. Running CAT5E cable and there RJ-45 and RJ11 ends. Other duties include customer support and the programming of Motorola GP-340 and HT-750 hand held radios for the Theater Transportation Mission Project for the truck drivers all of Iraq. In charge of the TTM “Man” Camp IT department that supports 500 personnel. Managed seven personnel in my group that I was in charge of and dispatch service call as well as assist in the installation and repair of equipment. I support personnel with daily problems with the entire MS Office package software. I work with my crew to insure the job is done correctly the first time. Contracted two additional campsites (Tallil and Scania) with same features as the “Man” camp.

Education Experience upon request.

Compaq Computer Corp / Hewlett- Packard, Houston, Texas, April 1997 to July 2003

Technical Analyst III

Responsible for Network connectivity using Windows XP, Windows 2000 Professional, Windows 98, Windows NT 4.0 and Windows 95. Responsibilities include the assembly, maintenance and support of the DSS02 servers for backup using VERITAS system for Compaq, as well as the support of Desktops and Laptops. Prolific in the Office 97, 2000 and XP. I’m in charge of support for Six (6) buildings and about 1000 users for Compaq Computer Corporation.

Education and Training Courses

2012

2010

Cisco: Reston VA.

Cisco Certificate of Completion for Chevron Custom L2 Training on Video Conferencing

Lockheed Martin: Akron, OH.

74K Aerostat Training on TMOS Computers Installation and maintenance

2009

Lockheed Martin: Cape Canaveral, FL

Windows XP Training on Aeronautic configuration software

2009

Chevron Texaco: Houston TX

Qualified in the Configuration of Blackberry, Iphone, & Mobil devices via Course.

2004

Kellogg, Brown & Root Inc (KBR).: Baghdad Iraq

Certificate of Instruction Cisco Systems Wireless Access Points, & MD# 2950 Router Course

2002

Compaq Computer Corporation, Houston, TX ;

Certificate as MCP for Windows XP

1999

Compaq Computer Corporation, Houston, TX

Windows 2000 Server, Advanced Server and Professional

1998

Compaq Computer Corporation, Houston, TX

Certificate in Converting from Windows NT to Windows 2000 Course

1996

Novell Corporation, Houston, TX

Certificate in 526 Netware 3 to 4 Update Course

1995

Microsoft Corporation, Houston, TX

Certificate in Software Support for Windows 95

1994

Compaq Computer Corporation, Houston, TX

Rack Mount Proliant Installation Qualified

1993

Computing Technology Industry Association Certificate A+ Certified, Houston, TX

Certificate No. 582DTT0739

1993

Microsoft University, Houston, TX

Certificate for Windows 3.1 on understanding the Architecture of the software and how to customize an individual’s program to suit their needs.

1987 – 1988

Control Data Institute, Houston, TX

Associates Degree in Computer Science. Advanced to Instructors Aide after second month at school. Assisted other students in areas of difficulties when the Instructor was unable. Hands on training using various types of test equipment in analyzing, testing and troubleshooting computer systems down to the board level.

References

Available upon request

Contact this candidate