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Director of Information Services and Technology

Collierville, TN
June 20, 2018

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*** **** **** **** • Collierville, TN 38017 • 901-***-**** • SUMMARY

Experienced Director of Information Technology with 20 years of professional experience focused on Network/Systems Architecture, Cloud Architecture, Technology Needs Assessment, Corporate Communications, and Project Management. Recognized as a self-motivated, organized, forward-thinking leader with a strong work ethic in the manufacturing, construction, managed services, medical, and educational industries. Strong ability to liaison between technical and non-technical employees and clients. Excellent leadership, problem solving, communication, presentation, and multitasking skills. EDUCATION, PROFESSIONAL DEVELOPMENT, KEY SKILLS

Bachelor of Science, Organizational Management

PMP Certified

Windows Server & Active Directory


Microsoft Exchange

Terminal Services/RDS

AWS: EC2, VPC, Cloud management

Networking: MPLS, VPN, VLAN, Routing

Cisco, Meraki, SonicWALL, Ubiquiti

VOIP, Shoretel

Cisco CMTS

Datacenter Deployments

Hypervisor replications


Cloud/Premise managed firewall and network


SAN Environment

MS Windows Network and Operating Systems


Client-vendor relationship management

Supporting MS Windows Professional Server

Supporting a Network Infrastructure using MS


Implementing and Administering MS Windows

Designing MS Windows Networking Services


Administering and Programming MS SQL Server


Supporting MS Windows Professional Server

Implementing and Administering MS Windows

Directory Services


Harold Wingood (President, Memphis Academy of Science and Engineering) 901-***-**** Tommie Henderson (President, Smart Schools, Inc.) 901-***-**** Jordan O’Conner (Supervised at Memphis Academy of Science and Engineering) 901-***-**** Beth Fatchett (Coworker at Security Fire Protection) 901-***-**** RONNIE D. SMITH, CONTINUED



Director of Information Services 11/2013 - present

Develop, deliver, and manage technical and operational solutions for diverse companies in all sizes of industries.

Build, support, and maintain, working and advisory relationships with ownership, management, and client’s operational staff as well as NATI interoffice personnel.

Engineer, deploy, and maintain various sized XenServer, and VMware environments.

Design, install, and manage Windows 2003 – 2012 environments.

Implement AWS hybrid solutions to surpass various clients’ needs.

Administer Dell Appassure and StorageCraft backup environments.

Design solutions to exceed clients’ needs within their budgets and time constraints, while complying with best practices.

Research and implement backup/DR solutions including single stations onsite to full virtual environment replication, and regional data centers for hot sites.

Install secondary Domain Controllers and multi-purpose servers in EC2.

Engineer and deploy MPLS, redundant VPN, wireless broadband, and multi-vlan networks.

Manage relationships and contracts with vendors and suppliers for multiple types of facilities and consumers. SMART SCHOOLS, INC. MEMPHIS, TN

Chief Technology Officer 6/2010 – 11/2013

Deployed one-to-one laptop initiative and setup domain for virtual windows.

Implemented Windows workstations and servers.

Awarded government grants to reduce client costs by $50,000 annually.

Reduced annual costs of technical services by $100,000.

Designed and managed plan to expand area cable internet service to at-risk students and their families.

Developed technology policies, procedures, and employee policy manuals.

Built and cultivated relationships with multiple district executives to transfer contracted information efficiently.

Instituted newly designed transportation logistics for school performances and programs.

Installed Google Apps and Chromebooks for all students and staff.

Initiated and implemented vendor relationships and contracts for two new facilities.

Transitioned schools through technical staff replacements.

Provided workflow solutions to aid in paperless initiatives.

Managed purchasing and deployment of schools’ technical assets.

Guided and trained companies to meet state technical compliance needs.

Developed technology plans and provided corporate training.

Outfitted multiple facilities with A/V solutions. RONNIE D. SMITH, CONTINUED

MEMPHIS ACADEMY OF SCIENCE AND ENGINEERING MEMPHIS, TN Director of Information Technology 9/2006 – 6/2010

Managed annual operating budget of $350,000.

Designed and executed multiple campuses perpetual inventory process.

Reduced technology costs by $25,000 annually through vendor negotiations and service analysis.

Designed, managed, deployed, and expanded telecommunication systems.

Upgraded 50 traditional classrooms to multi-media learning centers.

Setup and maintained VPN connections for multiple sites and datacenters.

Administered Windows domain and Exchange environment.

Managed district relations and information compliance.

Designed and implemented PBX expansion.

Implemented Learning Management System.

Ensured Windows and Network environments security best practices were compliant.

Administered 500+ local and mobile users’ network.

Identified and eliminated $12,000 annual shrinkage in prior unaccounted for technology equipment. BRYCE CORPORATION MEMPHIS, TN

Network Administrator 10/2004 – 7/2006

Administered Citrix Metaframe and Presentation Servers.

Renovated server backup strategies.

Built and documented disaster recovery plans and SLA’s for servers.

Implemented Citrix Web ICA for offsite access.

Implemented a central monitoring server to monitor and maintain backup and virus protections.

Setup Lab and Production virtual servers hosting 14 Windows Servers.

Deployed Microsoft Systems Management Server and Microsoft Windows Systems Update Server. SAINT FRANCIS HOSPITAL MEMPHIS, TN

Network Analyst 12/2003 – 10/2004

Served as on-site Project Manager for data and telecommunication needs during construction phase and opening of the new facility.

Maintained a 567 IP LAN made of copper and fiber connections along with a 40 access point wireless network.

Assisted in the design and development of the network infrastructure.

Researched and deployed network utilities for inventorying and monitoring network assets.

Planned and managed the deployment of windows 2003 server and 200+ client computers.

Assisted in refining the setup of hospital-wide medical information applications.

Implemented and maintained a hospital wide Windows 2003 Server Active Directory environment. RONNIE D. SMITH, CONTINUED


Information Technology Administrator 2001 – 06/2003

Maintained LAN and cellular telecommunications for 115 users.

Upgraded NT network to 2000 Advanced Server without interrupting business critical operations.

Brought email hosting in-house by deploying and administering MS Exchange 2000.

Implemented office phone system that reduced telecommunication expenses annually by $20,000.

Managed daily network and workstation issues to keep data communications continuously running.

Negotiated package with voice and data vendor to increase bandwidth by 75% without increasing monthly charges or compromising voice or data needs of the company.

Coordinated with contractors in the expansion of office space.

Filed claims for stolen and/or damaged equipment. Purchasing Agent/Stocklister 1995 – 2000

Improved efficiency and functions to the business system which increased inventory sales ratio by 158%.

Negotiated prices with vendors in purchasing over $1 million in annual inventory.

Developed a logical inventory system to standardize descriptions for over 3300 different types of inventory.

Researched and implemented software that increased efficiency by 50% and decreased margin of error by 75%.

Chosen as one of twenty people world-wide to help develop, beta test, and resolve issues in real production situations for a Windows version of an international stocklisting program.

Supervised Fabrication Employees.

Upgraded NT network to 2000 Advanced Server without interrupting business critical


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