Engineer Desktop Support

Objectives

Network Engineer, Wireless Engineer, Network Technician, Support Technician, Field Engineer

Computer Professional with over four years experience in software & hardware maintenance, networking, IT solutions, and Desktop support, very ambitious to get more experience and new work experiments.

Vast knowledge of general troubleshooting of computer hardware, network and Desktop Support

Installation, configuration, racking and stacking, document and administrate Cisco IT infrastructures – Cisco switches, routers, WLC, security applications, firewalls and network protocols.

Good knowledge in Management, assessment and survey web applications (Solar Winds, Air Magnet and Cisco Prime)

Familiarity with BGP, OSPF, EIGRP, Netflow, ACLs, VLANs, Subnetting, VPN, STP.

Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation

Good knowledge with Microsoft Office application including Visio

Basic knowledge with Win server 2012 and Active Directory, Cisco ASA, ISE, IPS/IDS

Ability to install various accessories such as office tools, scanner, copy machine and other updates etc.

High capability to work independently and under pressure

Excellent team work capability

Experience

Network Engineer (Data Center Engineer)

NTT America - Westmont, IL - October 2017 to Present

upgrading data centers infrastructure all over the United states to the latest and greatest, by adding the newest generation link cards (tomahawk) and upgrading chassis to ASR 9922, 9010 and 9006, Line cards (Trident, Typhoon, and Tomahawk) upgrading core to the latest Juniper Core Routers and DWDM equipment.

upgrading the out of band system on 32 sites all over the United states, by installing the new equipment, move lines to the new system, decom the old system and then trouble shoot the connections to make sure everything is up and reachable, (Cisco ISR 4331 with Async modules, Juniper Junos EX2300).

My daily duties also included

Installs, removes, and replaces patch cables (fiber, Ethernet, etc.), measuring signal level, cleaning connector if needed per specified procedures

Troubleshoot hardware and cabling problem.

Coordinates, instructs, and oversees third-party access and work at POPs

Coordinates with third-part warehousing and sparing; prepares and tracks shipments, including shipments for install, de-install, replace, RMA in regular and urgent situations

Documents installs and changes, updates to web portal, updates hardware and cross-connect database

Take full responsibility to map all the data centers on Microsoft VISIO drawings.

Wireless Engineer

Sentinel Technologies - Downers Grove, IL - April 2016 to October 2017

Cisco Switches, Routers and Access Point install on-site, Configuration, Troubleshooting, rack and stack of LAN Infrastructure.

Network Assessment, Management (CISCO PRIME), and site Survey (AIR MAGNET).

Build configuration and Staging for Cisco devices and test them (6500, N9K, 3560, 2960X, 3550, 3750,2800,3800,4500 and 4451).

Design and draw Network Maps with Visio.

Participate in wireless upgrade and reconfiguration of desktops, laptops and iPads.

Network Trace and build Vlan-Carving.

Work with WLC (Wireless LAN Controller).

Design and implementation for every school the connections for (MDF, IDF).

Network monitoring and performance tools such as Solar Winds.

Provide inside technical support by producing quotes and BOMS (bill of materials). Relying on the network infrastructure assessment for “Routers, Switches, Access points, Wireless bridges, Fiber cables, Fiber connectors, Fiber patch cords.

Desktop support for each school that I finish the Cutover in as after installation service

Network Engineer

Ewert energy systems - Carol Stream, IL - April 2014 to November 2015

Monitoring and assisting with the management and administration of the LAN/WAN for connectivity.

Imaging, reconfiguration of desktops, laptops, iPads, and Chromebook.

Installing new equipment and software, including network-based software.

Managing Active directory and all Google cloud.

Ensuring desktop computers interconnect seamlessly with diverse systems, including file servers, e-mail servers, printers, computer conferencing systems, application systems, and administrative systems.

Provides key operator services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacture's operating guidelines.

Providing technical advice and support to client staff to resolve problems in the computing environment Operates binding and other auxiliary equipment.

Desktop support for 315 PCs and different kind of office used equipment

Network monitoring and performance tools such as Solar Winds, Cisco Prime, PRTG.

Open ticket with AT&T.

Information Technology Engineer

Dubai Satellite Channel - Dubai - April 2008 to February 2014

Building the network for 3 branches of the channel

work as part of the network engineers team

Do a periodic maintenance on the network and trouble shoot all the customers’ tickets.

Produce a periodic report of the current status of our network and suggested solution and the foreseen improvements.

Administrate the security system and MDF rooms.

Customer Service and Desktop support for all of PCs around the company branches.

Information Technology Engineer

Beladi Satellite Channel - Baghdad - November 2005 to January 2008

Established the internal network.

•Maintained and supervised the company network.

•Provided maintenance and troubleshooting of computers

Education

B.Sc. in Communication Engineering 2008

University Of Technology, Baghdad, Iraq

Associate Degree in CIT-INFOS (Computer Internetworking Technologies- Information Security) in Process

College Of DuPage, Glen Allyn, Illinois, US

PROFESSIONAL CERTIFICATIONS

Cisco Certified Network Associate Routing and Switching (CCNA) 2016

CCNA Security 260-210 In Process

CompTIA certified Network+, College Of DuPage 2016

CompTIA certified A+, College Of DuPage 2016

Customer Service, Foreign Service Institute in Washington DC 2014

Awards

Franklin award for the outstanding performance

October 2014

It is the highest award to be given to a local employee of the US embassies

Contact this candidate