IT Engineer, Support Engineer

Ahmed Alwahib

Saint Louis, MO *****

Phone 818-***-****

Email *************@*****.***

IT Engineer

Skilled IT technician seeking a position to support the company’s goals and success. Offering over 7 years of experience in IT Field, Help Desk, and Maintenance. SKILLS AND QUALIFICATIONS:

• Laptop Maintenance skills

• Interpersonal skills

• Team player skills

• Network Troubleshooting skills

• Server Administration Skills

• Window 10 Migration Skills

• Laptop Troubleshooting skills

• Problem Solving skills

• ITIL Certified

• Active directory skills

• Imaging Skills (SCCM)

• CISCO Programing Skills

WORK EXPERIENCE:

• Providing Help Desk Support services to end users and make sure the process is run smoothly and effectively.

• Act as Tier 2 and Tier 3 technical support and resolves User Service Requests

• Follow up face to face or remotely with the Users until the Resolution of Request or Incident

• Create immediate workaround solutions for User Requests which cannot be resolved

• Participating in PC Refresh deployment project to replace all Los Angeles County Desktop/Laptops.

• Install, maintain, troubleshoot, operates and repair all Communication and IT Configuration Items and operating systems (Windows 7, Windows 10) used by end-Users in his/her location

• Repair Hardware by replacing parts for defective laptops and desktops.

• Report any potential problems relating to the reoccurring incidents to the Service Desk Manager

• Assist Operations Unit staff in the review, testing, migration, and upgrade of customized application software systems/platforms when and how required

• Maintain networks (cabling/wireless, switches, and routers)

• Oversaw Radio Room Staff and maintain shifts schedules using office Package Programs

(Word, Excel, PowerPoint, Access, Publisher, Exchange, SharePoint)

• Provide written daily reports of radio room activities including hand over notes

• VSAT installation and maintaining

• Networks (Wire, Wireless) monitoring and active thread eliminating

• Provide IP, DNS, DHCP daily Support

• Translate / interpreter (Native Arabic Speaker)

WORK HISTORY:

03/2018 to Present Help Desk Support, Los Angeles County, Los Angeles, California 01/2018 to 03/201 Support Engineer, CompuCom – Sempra Energy, Los Angeles, California 03/2015 to 12/2017 Information Technology Assistant, United Nation, Iraq 07/2008 to 03/2015 Radio Operator, United Nation, Iraq 08/2004 to 07/2008 Founder, Internet Service Provider, Iraq 04/2003 to 04/2004 Translator, US Army, Iraq

EDUCATION:

Al Rafidain University College Baghdad, Iraq

Bachelor’s Degree in computer science Oct /1999 - Oct /2003 Certifications

• ITIL Foundation in IT Service Management

• Project Management

• Information Security

• Ubiquiti WIFI Unifi V4 Acknowledgment

Training

• CCNA

• Security +

• ICDL

• CompTIA A+

Languages

• Fluent in English and Arabic

References

• Available upon request

Contact this candidate