Customer Service Data Entry

David A. De La Rosa

Boynton Beach, FL

***-***- ****

**********@*****.***

CUSTOMER SERVICE REPRESENTATIVE, with 8+ years' experience in inbound and outbound Sales environments, specializing in comprehensive, client-focused sales solutions. Confident/Empathetic Interviewer

Diligent/Multi Tasker

Honest/Trustworthy/Ethical

Word/Excel/PowerPoint/Internet Explorer

Type 45 WPM

Bi-lingual English/Spanish

2014 - 2015

SKILLS AND STRENGTHS

Sales and Telephone Skills

Quality Customer Service

Effective Communication Skills

Interpersonal Skills

Data Entry/Record Keeping

Appointment Scheduling

EMPLOYMENT HISTORY

• Data Entry, Shipped and Received Packages (Medicine), Posted Payments (UPS)

• Updated Personal Records (Patients), Inventory, Packed Daily Packages and Maintained

• Daily Records, Assisted Daily Calls of Patients, Customer Service, Maintenance MICROSOFT XBOX ONE, Boca Raton, FL 2013 - 2014

Technical Support Agent

• Technical support within an inbound 24/7 Call Center environment

• Updated personal and confidential information, posted payments

• Conducted customer callbacks for problem resolution, answered inquiries

• Maintained records of daily data communication transactions, problems, actions taken HOLLYWOOD DERMATOLOGY, Hollywood, FL 2012 - 2013

File Clerk

• Coordinated medical records and files according to color coding or number sequence

• Tracked materials removed from files, ensured borrowed files were returned

• Followed guidelines to ensure HIPAA compliance

• Scanned incoming materials, determined classification

• Contacted clients via outbound calls, scheduled appointments, transferred records OTHER EMPLOYMENT

Carpenter, Self-Employed, Boynton Beach, FL

EDUCATION

General Equivalency Diploma, Cardinal Hayes High School, Bronx, NY 2015 - 2016

GOODLIFE PHARMACY, Boca Raton, FL

Shipping Clerk

2015 - 2017

• Clerical services, Data entry, Filing and Organization, Record Keeping

• Warehouse stocking, inventory, Warehouse Maintenance

• Customer Service, Placing, Receiving and Managing Orders EXPRESS EMPLOYMENT, Boynton Beach, FL

Office Clerk

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