Marcus M. Young

***** ***** ****** *****: 708-***-****

Chicago, Illinois 60643 Email: ac5xz6@r.postjobfree.com

Network Administrator Helpdesk Analyst PC Support Specialist

A results-driven IT professional with skilled experience in the installation, maintenance and support of LAN based PC workstations. Extensive diagnostic knowledge of hardware and software performance issues. Proven ability to communicate with end-users, within (Helpdesk and Call-Center) environments.

Technical Expertise

OS Systems MS-Windows 10/ 8.1/ 7 / Vista/ XP, Macintosh OS 10

Hardware Dell, HP, Lenovo and Compaq Servers /Workstations /Laptops

HP, Xerox and Cannon Printers /Scanners, Android 7 / 6, Blackberry PDAs

Software MS-Office 2016, 365, SharePoint /2013/2010, Citrix Receiver 4.1, McAfee/ Avast/ AVG/ Symantec Antivirus, Symantec Ghost, Blackberry Desktop Manager, Adobe (Acrobat Reader/ Writer/ Photoshop/ Audition), TeamViewer 13, Remedy 8.1, Heat 9.5

Networking MS-Windows Server (2012/2008, Active Directory and SMS Remote), MS-SCCM 2012, Cisco VPN Client, Intel Wireless Client

Professional Experience

PC Support Specialist October 2009 to Present

Chicago, IL

Mycom Personal Computer Services

Setup MS-Windows and/or Macintosh OS for various businesses and personal clients.

Install and configure PC hardware, software and peripherals to client specifications.

Train clients on PC usage and basic maintenance.

MS-Windows 10 Migration Technician December 2017 to May 2018

Chicago, IL

TransUnion

Installed MS-Windows 10 on various Lenovo Laptops, Microsoft Surface Laptops and Pro Systems.

Migrated user data, to updated systems, per TransUnion's specifications.

Determined recycle path of outdated equipment.

MS-Windows 10 PC Deployment Technician September 2017 to October 2017

Chicago, IL

KPMG US

Reconfigured various HP Laptops and installed Windows 10 per company specs.

Determined which propriety software was need to be installed for all new user.

Prepped any additional hardware needed per company/user specs.

Professional Experience Cont.

MS-Window 7 PC Deployment Technician February 2017 to June 2017

Chicago, IL

Ann & Robert H. Lurie Children’s Hospital

Instigated the MS-User State Migration Tool (USMT) to backup and reinstate corporate systems.

Broke down old systems, determined their worth for recycling.

Deployed new systems and setup per company specifications.

MS-Windows 8.1 Migration Technician July 2016 to November 2016

Chicago, IL

MORTON SALT

Activated the MS-User State Migration Tool (USMT) to backup and restore corporate systems.

Installed MS-Windows 8.1, on various Lenovo systems using MS-System Center Configuration Manager (SCCM).

Deployed systems at numerous MORTON SALT locations nationwide.

Windows XP to 7 Migration Technician November 2014 to June 2015

Chicago, IL

CNA FINANCIAL CORPORATION

Implement the MS-User State Migration Tool (USMT) to backup and restore corporate systems.

Execute the MS-System Center Configuration Manager (SCCM) to upgrade systems to MS-Windows 7.

Thru MS-SCCM, installed and configured corporate software for all users.

MS-Windows XP to 7 Migration Technician May 2014 to October 2014

Chicago, IL

EXELON CORPORATION

Determined migration path for Panasonic Toughbooks and various HP Laptops.

Mounted correct version of MS-Windows 7 OS, for each system.

Installed numerous software packages for individual Exelon / Com Ed drivers.

MS-Windows XP to 7 Migration Technician February 2014 to May 2014

Chicago. IL

THE PRIVATE BANK

Installed and configured Private Bank images for over 1500 HP laptops and desktops.

Performed site surveys for various bank locations.

Using Active Directory, added / maintained users and workstations.

Education

DeVry Institute of Technology Bachelor of Science Degree – June 1987

MAJOR: Computer Information Systems Chicago, IL

Reference: Available upon request

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