Customer Service
Resume:
Mari Cynthia A. Pura
Unit *** Garden Villa * The Rochester
Elisco Rd. San Joaquin Pasig City 1601
Email add.: ***********.*.****@*****.***
Mobile number: 097********
Position Desired: Customer Service Representative
Objective: To provide a meaningful service to the company with the best of my knowledge and skills and establish a good working history.
Work Experience:
ANZ GLOBAL SERVICES
Customer Service Representative
October 31, 2016-June 7, 2018
MDC 100 30th Flr. E.Rodriguez Jr.Ave.,
Corner Eastwood Avenue.,Quezon City 1110
Duties and Responsibilities
The Customer Service Consultant role within Wealth Insurance Contact Centre is trained to provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentors peers to achieve the same. We take ownership and initiative to complete necessary research and customer follow up or direct the customer to appropriate contact channel for resolution and be responsible for achieving individual targets whilst maintaining quality and compliance
REALPAGE – PHILIPPINES INC.
Data Services Representative
March 10, 2016 – July 19, 2016
15th Fl. Rockwell Business Center,
Tower 2, Meralco Compound,
Ortigas Ave, Pasig, Metro Manila
Duties and Responsibilities
-Contacting apartment communities and gathering updated apartment information through a survey
-Data entry of information gathered, including new rent and occupancy records, into the database and proofreading of own work
-Perform detailed data maintenance tasks, including identification of duplicates and/or changing floor plan information
-Use the internet and other resources to research data on new apartment communities
-Collect new information from the pipeline department; confirm and/or modify existing records to reflect the new information gathered
WELLS FARGO ENT. GLOBAL SERV., LLC-PHILS.
Phone Banker
September 1 2014 – July 17, 2015
Wells Fargo Center
1180 Wells Fargo Drv.,
McKinley Hill Cyberpark,
Fort Bonifacio, Taguig 1634
Duties and Responsibilities
-To provide customer satisfaction, help customers on their banking needs.
-Number one priority is what you can do, not what you cannot do.
-And to help customers on their banking problems
CONVERGYS PHILIPPINES
ACCOUNT: CITIBANK (CITI LEGACY)
Customer Service 2
March 11, 2013 – June 1, 2014
8th to 11th Fl, SM Megamall (Bldg. C)
(Doña Julia Vargas Ave), Mandaluyong City
Duties and Responsibilities
-To provide customer satisfaction, help customers on their banking needs.
-Number one priority is what you can do, not what you cannot do.
-And to help customers on their banking problems
SITEL PHILIPPINES INC.
ACCOUNT: XM CANADA
Customer Service
October 27, 2010 – February 28, 2013
22, F Wynsum Corporate Plaza,
F. Ortigas Jr. Rd., Ortigas Center,
Pasig City
Duties and Responsibilities
-To give customer satisfaction on a commercial-free satellite radio. Assisting customers through billing prob., technical support and giving importance of the customer by listening to their needs. Dealing with all calls politely, courteously, professionally & assertively Understanding the customers’ needs through effective listening and questioning skills Matching customers’ needs to Clients’ products and services Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in Communicating relevant information to internal and external customers and sharing learning with colleagues.
ENZIO FERRERA COLLECTIONS INTERNATIONAL INC.
Office Clerk and Sales Coordinator
April 16, 2009 – February 16, 2010
Unit 4, 3rd Floor, Armal Building, C. Raymundo Avenue
Brgy. Maybunga, Pasig City, Philippines 1607
Duties and Responsibilities
- Manage the store
- Check performance of Store Personnel Daily. Develop items for store
- Monitor Sales, reports, ATD’s (Authority to Deduct) invoice and payments monitor items and replenishment.
- Coordinate with Store purchasing on any concerns regarding the Stores
- Preparations of necessary reports such as Inventory, Stocks Availability, ATD’s (Authority to Deduct) and Replenishments.
- Visit the store weekly and or on a need basis
- & Answer/ Receive client calls
- Follow up Delivery
- Weekly report of the management Regarding Sales
- Record Documents (Incoming Delivery)
Education:
BCS- Computer Science
2001 – 2005 Jose Rizal University
Tertiary Shaw Blvd., Mandaluyong City
1997 – 2001 Rizal High School Annex Pinagbuhatan
Secondary Pinagbuhatan, Pasig City
1991 – 1997 Bambang Elementary School
Primary Bambang, Pasig City
Personal Data:
Age: 30
Birthday: November 26, 1984
Place of Birth: Samploc, Manila
Sex: Female
Religion: R. Catholic
Citizenship: Filipino
Civil Status: Single
Height: 5’3
Weight: 110 lbs
Father’s Name: Inocencio H. Pura
Occupation: businessmen
Mother’s Name: Cynthia A. Pura
Occupation: deceased
Ability to work under pressure, dedicated, trustworthy, fast learner.
Skills:
Knowledgeable in computer software (Microsoft Visual Basic, Microsoft Word, Microsoft PowerPoint(presentation), Microsoft Access, Microsoft Excel, and typing (50 words per minute)Computer Programming, My prime System, C++ and outlook, Can speak and write proficiently both English and Filipino.
References:
Mr. Jac Jefferson Reyes
TEAM LEAD
SITEL PHILIPPINES INC.
22, F Wynsum Corporate Plaza,
F. Ortigas Jr. Rd., Ortigas Center,
Pasig City
Ms. Anne Jericha Simbulan
DATA SERVICES REP.
REALPAGE – PHILIPPINES INC.
15th Fl. Rockwell Business Center,
Tower 2, Meralco Compound,
Ortigas Ave, Pasig, Metro Manila
I hereby certify that the above statements were true and correct upon the best of my knowledge.
MARI CYNTHIA A. PURA
Contact this candidate