Customer Service Assistant

CHARNANJIT KAUR

********@*****.*** ; P: 313-***-****

OBJECTIVE

Dedicated and committed individual looking to expand my horizon in Healthcare Administration.

EXPERIENCE

Revival Research Institute, LLC - Southfield, MI 2017 - Current

Research Study Coordinator

Maintain adequate inventory of study supplies. If handling investigational drugs/devices, follow the sponsor protocol on Investigational Drug/Device Accountability.

Complete study documentation and maintain study files in accordance with sponsor requirements and protocol policies and procedures including, but not limited to, consent forms, source documentation, narrative notes if applicable, case report forms, and investigational material accountability forms.

Maintain effective and ongoing communication with sponsor, research participants and PI during the course of the study.

Work with the PI to manage the day to day activities of the study including problem solving, communication and protocol management.

Arrange secure storage of study documents that will be maintained.

Coordinate appropriate and timely payments to participants (if applicable) in accordance with protocol policies and procedures.

Prime Toxicology, LLC - Southfield, MI 2015 - Current

Admin Assistant/Laboratory Assistant

Ensure SOPs are followed in processing and handling of all patient specimens as received.

Sample processing in a high complexity clinical lab.

Sample processing and testing in a moderate complexity clinical lab.

Expertise in qualitative testing with test strips.

Highly skilled in maintaining patient medical records and staff HR files.

Provide superior customer service by maintaining strong relationships with internal clients and customers.

Experience in assisting Finance and Accounting departments as needed.

Monitoring monthly volume reports and reporting to Lab Supervisor.

EDUCATION

Oakland Community College – Royal Oak, MI (2017)

Associates in Business Administration

Dean’s List

TRAINING

Beckman Coulter: Certification for AU-480 Chemistry Analyzer

NIH: “Protecting Human Research Participants” Certification

NIDA: “Clinical Trials Network” Certification

Pfizer GCP Certification

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