Customer Service Representative

A reliable and analytical professional with *+ years of experience providing exceptional project coordination and business analytics within the IT and Engineering Environment. Supports IT projects management throughout all stages of development, contributing proven cost-tracking administration while assisting in crucial business analytics, identifying inefficient processes and building towards adequate solutions.

CORE SKILLS & COMPETENCIES

Strong Technical and Analytical Capability

Strong and Detail Oriented Mindset

Business Processes and Needs Assessment

Skilled in Vendor and Invoice Evaluation and Management

Interpersonal and Team Build Capability

Written & Verbal Communication Skills

Document and Record Management Experience

Inventory and Procurement Management Capability

Project Cost Tracking and Vendor Management

Stakeholder Management

Strong SAP and SharePoint Experience

FORMAL EDUCATION & CERTIFICATIONS

Bachelor of Business Management University of Lethbridge 2014 - 2017

Bachelor Degree, Sociology and Minor in Political Science University of Windsor 2004 - 2008

Certifications:

Hootsuite Professional Certification 2016

Effective Public Speaking Program Dale Carnages Institutes 2014

Microsoft Macros and VBA Program University of Calgary, Continuing Education 2013

Corporate First Aid Training Canadian Red Cross 2013

PROFESSIONAL EXPERIENCE

Project Coordinator Devon Energy Corporation Calgary, AB May 2011 – Apr. 2015

Overview: Provided key contributions within the IT Project Management Office to enhance the IT-based technical capabilities of internal teams, collaborating with Operations Manager and Enterprise Department to identify productivity limitations, source and support technological solutions to improve working units using SAP Systems, Project Tool, and other IT Software capabilities.

Selected Accomplishments & Achievements:

Functioned as SAP Super User for internal operations, training new and existing staff members on functionality, analytical capabilities, and job-specific uses throughout multiple IT software enhancements.

Handled IT administrative invoice processing for projects valued at $100M.

Key Responsibilities & Contributions:

Solutions: Identified new software options and upgrades to existing system functionality, evaluating operational gaps and speaking with vendors on behalf of various departments to determine apt solutions.

Cost Recovery: Controlled multiple cost recovery functions to ensure revenue and budget related realizations for projects as they move through multiple phases of development.

Budgeting & Expense Control: Coded and invoiced IT-based implementation projects, ensuring accuracy and timely processing needed to pay vendors and third-party service providers involved in development projects. Trained various departments on SAP, AFE, GL Account and Cost Centre systems.

PROFESSIONAL EXPERIENCE (cont’d)

IT Business Analyst (Contract) Nexen Inc. Calgary, AB Mar. 2010 – Apr. 2011

Overview: Hired on to support ongoing projects and initiatives within the PMO at varying stages, focusing primarily on managing IT project finances and related expenses during the development, testing, training, and eventual roll-out of new IT systems to improve bitumen reporting.

Key Responsibilities & Contributions:

Interdepartmental Collaboration: Collaborated with a variety of external representatives and vendors as well internal divisions to gather relevant project expenditures and budget requests to determine financial outlook for each project stage.

Provide support of ongoing departmental business initiatives or projects

Key Responsibilities & Contributions as Business Analyst (continued):

Vendor Evaluation & Procurement: Assessed vendors under consideration by PMO for various projects, determining most cost-effective options while maintaining commitment to end-use quality.

Document Management: Maintained storage and filing of all project-related documentation and financial components, accessing and pulling documents as requested by management teams.

Cash Flow Monitoring: Assessed daily influx of project financials and prepared reports for management team highlighting key variance and revenue-related items regarding project related expenses. Controlled budgets wherever possible by collaborating with cross-functional project teams.

IT Project Coordinator (Cost Control) (Contract) TransCanada Pipelines Limited Calgary, AB Mar. 2009 – Jan. 2010

Overview: Managed and controlled IT project-related costs and expenses through detailed document management and overall policy review to improve on cost control methods and invoicing procedures.

Key Responsibilities & Contributions:

Accounts Payable Processing: Received and processed invoices through Avantis software after reception from project teams, verifying vendor services provided before transferring requisition to accounting department for final processing and payment. Resolve any discrepancies directly with vendors to avoid charges and penalties.

Project Cost Allocation: Collaborated with various IT project managers to evaluate man power estimates needed for future projects, assessing allocated project budget and controlling payroll associated costs.

Cost-Tracking Improvements: developed policies and procedures used while tracking project-related costs and expenses, leveraging functionality of VBA and other software during logging and reporting process to improve on methods and procedural accuracy.

Report Preparation: Provided project managers and senior operations with contract information, IT related report, work authorizations, and other documentation for review and approval.

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Excel, PowerPoint, Word) Lotus Notes Pivot Tables SAP, SharePoint and Troubleshooting VBA Windows OS

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