Customer Service Manager
Resume:
Norman L. Means
ST. Francis, WI 53207
**********@*****.***
OBJECTIVE
Pursuing a career in customer service with the opportunity to advance to management.
QUALIFICATIONS
Recognized for leadership abilities recommended for management training positions
Monitored area to ensure adequate staffing for customer satisfaction
Trained new employees and monitored performance to determine additional training needs
Created a team environment and motivated staff to success
Assigned duties to workers and scheduled break periods, work hours and vacations
Assessed and ensured resolution of customer complaints
Solved problems to restore and promote good public relations
EMPLOYMENT
November 2016 to State Serv Medical, Tempe, Arizona
Present Dispatch Lead
Responsible for increasing the dispatch teams level of effectiveness by
orienting, training, coaching and managing the performance of dispatch
employees in a manner that embraces the company’s values of compassion,
service, integrity, and growth. Create department schedules, identify
opportunities that may reduce call volume and optimize workflow.
September 2013 to Prescriptions Plus, Milwaukee, Wisconsin
October 2016 Logistics
Responsible for delivery of pharmaceutical medication to various patients
and facilities. Had to display exceptional customer services as I met with
patients, and nurses. Also responsible for customer retention by meeting
with facility staff to insure the quality of service provided by the company
drivers and customer service representatives.
June 2007 to First Transit, Milwaukee, Wisconsin
September 2013 Dispatch Supervisor
Hired, trained and scheduled other dispatchers. Made sure all employees understand the essentials of their job, as well as how to stay motivated and remain calm in distressing situations.
January 2005 to Delphi, Milwaukee, Wisconsin
June 2007 Production Supervisor
Supervised the production employees. Responsible for maintaining records and reports. Knowledgeable of production processing, quality control, and other techniques for maximizing effective manufacturing and distribution of goods and services.
January 2003 to OSI, Milwaukee, Wisconsin
June 2005 Customer Service Manager
Supervised call center personnel. Monitor phones, attendance, and staffing. Responsible for the management of daily and monthly reports. Conflict resolution complaint handling.
July 1998 to US Bank, Milwaukee, Wisconsin
May 2003 Senior Personal Banker
Developed new business and expanded existing customer relationships. Responsible for assessing and resolving customer banking needs. Obtaining and processing customer/account information and selling bank retail and commercial products. Responsible for consumer loan originating and closing. Resolved complex issues in absence of or as directed by Branch Manager.
EDUCATION
January 1991 UW Whitewater, Whitewater, Wisconsin
Translates to multiple work environments with its foundations in interpersonal, small group, persuasive, oral, visual and written communication. Students gain key skills and theory related to corporate, consumer, and mediated communication settings.
Contact this candidate