Information Technology Customer Service

KWAME MORGAN-ASIEDU

DURHAM, NC *****

H: 774-***-**** *************@*******.***

https://www.linkedin.com/in/KWAME-MORGAN-ASIEDU/

Recent college graduate with background in physics, math and computer science. Seeking engineering opportunities that value teamwork, creativity and sustainable solutions. Team player, positive thinker and ready to work. SKILLS

• Basic Java and C/C ++ programming for Arduino.

• Analysis and debugging of programming code.

• IT troubleshooting/tech support.

• Data analysis.

• Understand electronics schematics and capable of soldering components onto PCB.

• Proficient with Adobe Photoshop, and Lightroom.

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).

EDUCATION

Bachelor of Arts - Physics, Math

Clark University // WORCESTER, MA // 5/18

• Coursework in: Calculus I-IV, Biophysics Research on Circadian Rhythms, Classical Mechanics, Quantum Mechanics, Quantum Physics and Relativity, Oscillations, Waves & Optics, Electricity & Magnetism, Electronics, Computer Science Data Structures, Statistical & Thermal Physics, Modern Algebra, Managerial Communications, Business Negotiation. WORK HISTORY

Ecobank Ghana Limited - Head Office

Information Technology Intern // Accra, Greater Accra Region // June 2017 to July 2017 // June 2016 to July 2016

• Assisted over fifty office staff each day with networking, software and hardware troubleshooting.

• Handled installation of PC hardware and software.

• Conducted, organized and evaluated quantitative research concerning the security and accessibility of Bank ATMs.

• Gained practical experience of corporate Information Technology help desk roles and responsibilities.

• Set up and configured Cisco routers, switches and IP phones for multiple departments and branches. Ecobank Ghana Limited - A&C Branch

Customer Care Center Intern // Accra, Ghana // June 2015 to July 2015

• Welcomed and assisted customers with information pertaining to services the Bank provided.

• Facilitated an orderly flow of customers in and out of the banking hall.

• Assisted office workers with their filing and processing.

• Worked closely with the Relationship officers and Customer Service officers to sell bank services and products.

• Analyzed departmental documents for appropriate distribution and filing.

• Responded to customer requests via telephone.

Clark University Yearbook

Photographer & Editor // Worcester, MA // February 2017 to May 2018

• Played leading role in successfully designing the class of 2017 and 2018 yearbooks.

• Documented student life and events and collaborated with over seventy-five on-campus clubs to acquire high quality images of events and executive boards for the yearbook.

• Performed advanced computer processing of images for yearbook & archived photographs on computers and servers. ADDITIONAL INFORMATION

Intervarsity Christian Fellowship - Clark University Chapter Secretary, Vice President // Worcester, MA // August 2016 to May 2018

• Planning and organizing club events.

• Managing club budget.

• Mentoring underclassmen to take up leadership positions in the club. COMMUNITY SERVICE

Volunteered in 2016 and 2018 spring break ServeUp New Orleans & Baton Rouge organized by IVCF.

• Rebuilt and painted houses in New Orleans and Baton Rouge that were destroyed by natural disasters.

• Enabled families to move out of trailers and into homes.

• Led student discussion about service and community engagement.

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