Customer Service Developer

AKSHIT MAHAJAN

**********@*****.*** www.linkedin.com/in/akshit-mahajan-971163127 Ph: 312-***-****

EDUCATION

DePaul University, Chicago, IL GPA: 3.92 June 2018 Master of Science in Information and Systems

Punjab Technical University, Punjab, India June 2015 Bachelor of Engineering in Information Technology

PROFESSIONAL EXPERIENCE

System Analyst, Chartwell’s, Compass group Feb 2017 – June 2018

• Monitored and maintain servers and systems to ensure maximum uptime

• Implemented patches, upgrades, updates and verified backups

• Received & responded to hardware and applications related trouble reports

• Informed user groups and applicable stakeholders of incident occurrences and provided them with periodic status and resolution ETA.

• Created technical/operational test plans for new software patches and releases. Business System Analyst, VATAS Infotech July 2014 - July 2016

• Scoped new projects, interpreted business needs, translated technical issues, identified and modeled data requirements, identified business rules and requirements

• SPOC for Development team and Business Users for continuous development and improvements

• Stakeholder Management and Status reporting

• Coordinated with testers during system testing phase to identify defects and work with team to resolve it

• Managed software configuration, updates for system server and softwares. TECHNICAL SKILLS

Software: MS Word, MS Excel, MS PowerPoint, MS Visio, SQL server, Visual studio, MS Project, Oracle SQL Developer 4, IBM WebSphere, Share point, JIRA

Programming Skills: HTML, C, C++, C#, Java

Systems: Windows, Mac OS X, Linux, Unix

Methodology: Agile, Scrum, Hybrid, Waterfall

Certifications: Microsoft Dynamics AX 2012

ACADEMIC PROJECTS

The Reynolds International Pen Company March-June 2018

• Modeled Supply Chain Management (SCM) for Reynolds using Microsoft Dynamics AX incorporating purchase cycle to production cycle.

• Implementing BOM, Shipment Invoice, Order Invoice and Payment Journal Examined company’s performance in retail industry Point of Sale for Cone Sept - Nov 2017

• Designed POS for a company using Visual Studios(C#) by keeping in mind of their systems current flaws

• Provided better design and functionalities for their system

• Generated data models for system designs including ERD and DFDs Database for Bike Shop May - June 2017

• Engineered the relational schema using ER diagrams and normalizing the schema

• Generated and executed DML and DDL Queries using Oracle SQL Developer 4. Business Process design for Car rental company May - June 2017

• Analyzed company’s critical processes and current scenario required for their strategies, shortcomings and process design

• Improved company’s process designs using IBM WebSphere Business Modeler by assigning resources and conditions to the processes hereby generating simulation to combat organizational problems faced by the company. Air Ticket Reservation Sept- Nov 2016

• Revamped an existing air ticket reservation website using traditional and SCRUM approach for the project

• Facilitated project success by being a part of the team using both traditional and SCRUM approach. Alpha Scanning Labs June- Dec 2014

• Developed an online portal for patients to schedule their appointments with doctors.

• The portal enhanced customer service which was efficient and time saving both for patients and the doctors.

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