Technical Support Customer Service

Correaunta Sumner

***D Humbleton Road

Montgomery, AL 36117

(C) 901-***-****

************@*****.***

Citizenship: United States of America

Summary of Experience

Dedicated information technology professional with over seven years of quality experience spanning various types of systems and application. I am a IT professional who is: flexible, reliable, self-starting employee who works well independently or as part of a team. Earned recognition for ability to identify, analyze, and solve conflicts and problems in a timely manner.

Professional Accomplishments

MES Analyst 07/2012-present

Hyundai Motor Company 40 hours per week

700 Hyundai Blvd

Montgomery, AL 36105

Analyzes information received from robots on production line and monitors the production of vehicles. Provides efficient customer service and technical support to all end users through the configuration and installation of hardware and software. Installs upgrades on an as-needed basis. Improves functionality of new and old systems by collaborating with colleagues and management, ensures the proper functioning of line hardware, and provides data integrity for end-users using applications to track production of vehicles. Provides onsite assistance using VPN’s to resolve software, networking and hardware (PPC,WBT, PIB, printer and server) issues and performs routine checks to increase productivity.

Creates end-user accounts as an Account Administrator for new and current employees through the utilization of GMES

Trains new analysts on expected daily tasks, work performance, policies and procedures, and safety precautions

Computer Technician and IT Support 01/2010-05/2014

Thomas Goode Jones School of Law 40 hours per week

5345 Atlanta Highway

Montgomery, AL 36109

Resolved domain issues and corrected hardware malfunctions on projectors, printers, smart podia, computers, and laptops. Provided on-site technical support to faculty, staff, and students, as well as special events hosted by the University.

Maintained the law school website through the use of HTML and Yahoo Pipes.

PC Technician 05/2012-06/2012

Baptist Hospital 40 hours per week

2105 E South Blvd

Montgomery, AL 36116

Deployed new PCs and laptops across three Baptist Hospital locations. Registered medical staff for Cerner Systems and provided education on utilization of such applications. Provided on-site technical care in the event of system failures.

Education

Bachelor of Science in Informatics, Faulkner University, 2011

Montgomery, Alabama 36109

Associates Degree in General Collage, Northwest Mississippi Community College, 2008

Senatobia, Mississippi 38668

Software Experience and Expertise

Windows operating system

Jgrasp

Ubuntu

Networking

Web development

Usability testing

Standard office software

GMES

EMES

ALC

MySQL

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