ANGELO

ZAPLAN

#** ***** ***** ******, ******

San Mateo, Rizal 1850

+639*********

ac5xa1@r.postjobfree.com

SUMMARY

Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.

EDUCATION

Bachelor of Science in Electrical Engineering National University, Manila

1997 – 2000 (3RD YEAR UNDERGRADUATE)

High School Ernesto Rondon High School, Project 6 Quezon City

1993 – 1997 (GRADUATE)

Elementary Juan Luna Elementary School, Sampaloc Manila

1987 – 1993 (GRADUATE)

Vocational Course in Computer Hardware Software Technician NC II TESDA Learning Center, Quezon City Hall

JULY 2011 – OCTOBER 2011 (COMPLETED)

EXPERIENCE

AV Technician French Embassy Manila, 16TH Flr. Pacific Star Building Gil Puyat cor. Makati Ave. Makati City

NOVEMBER 2000 – JANUARY 2008

Set up, operate, maintain and repair equipment used at live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment. Record meetings and presentations with video cameras, operate spotlights, adjust amplifiers, coordinate graphics used in displays and provide technical support for teleconferences, webinars and distance-learning classes. Copy and store videotapes and DVDs, track inventory of equipment and order supplies.

IT Technician French Embassy Manila, 16TH Flr. Pacific Star Building Gil Puyat cor. Makati Ave. Makati City

JANUARY 2008 – JANUARY 2011

Setting up workstations with computers and necessary peripheral devices

Checking computer hardware (HDD, mouse, keyboards etc.) to ensure functionality

Installing and configuring appropriate software and functions according to specifications

IT Support G Access Marketing, 4TH Flr. One ICS Building Domingo M. Guevara Street, Mandaluyong City

APRIL 2012 – JUNE 2015

Installing and configuring computer systems

Diagnosing and solving hardware/software faults

Logging agents/representatives queries

Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Servers (VICIDIAL, GOAUTODIAL, FREEPBX)

IT Support GUEK BPO, 1291 GT Bldg. Unit 4A Batangas St, Corner Uruguay St. San Isidro Makati City

JUNE 2015 – SEPTEMBER 2016

Installing and configuring computer systems

Diagnosing and solving hardware/software faults

Logging agents/representatives queries

Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Servers (VICIDIAL, GOAUTODIAL, FREEPBX)

IT Support (Senior IT Personnel) OOSM Business Solutions Corp., 1291 GT Bldg. Unit 4A, Batangas St, Corner Uruguay St. San Isidro Makati City

SEPTEMBER 2016 – DECEMBER 2017

Installing and configuring computer systems

Diagnosing and solving hardware/software faults

Logging agents/representatives queries

Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Asterisk Servers (VICIDIAL, GOAUTODIAL, FREEPBX)

Director of IT Operations Cefiah Business Solutions Inc. /Ascetic Corp. Key Packet Solutions Inc. PHBPO, IBM Plaza Bldg. Eastwood Avenue Bagumbayan, Quezon City

DECEMBER 2017 – PRESENT

Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Oversees the implementation of network security at the corporate level. Anticipates future network needs, identifies proactive solutions to satisfy needs. Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts. Helps establish and build relationships with vendors in conjunction with corporate leadership. Oversees all IT-related purchasing and budget usage; works with accounting to develop budgets. Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.

PERSONAL INFORMATIONS

Nickname : Gello

Date of Birth : October 25,1980

Place of Birth : Sampaloc,Manila

Civil Status : Married

Gender : Male

Religion : Roman Catholic

Nationality : Filipino

Mother's Name : Rosario S. Zaplan

Father's Name : Angelito C. Zaplan

CHARACTER REFERENCES:

MS.CHRISTINE OCHOA

PROTOCOL Officer

French Embassy in Manila

16th Floor Pacific Star Building

Makati Ave. cor. Gil Puyat Ave. Makati City

857-69-00

MARCO M. ARAGONES

Senior System Operator

China Banking Corporation (CBC)

8745 Paseo De Roxas,Makati City

090*-*******

WILLIE T. LUCAS

President/C.E.O

W2 Electro Mechanical Systems Inc.

3rd Floor Delta Building Don Chino Roces Ave.

Diliman,Quezon City

481-67-84

I hereby attest to the veracity of my knowledge all the information given above is accurate and correct.

Angelo S.Zaplan

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