Electrical Engineering Technical Support
Resume:
ANGELO
ZAPLAN
#** ***** ***** ******, ******
San Mateo, Rizal 1850
************@*****.***
SUMMARY
Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.
EDUCATION
Bachelor of Science in Electrical Engineering National University, Manila
1997 – 2000 (3RD YEAR UNDERGRADUATE)
High School Ernesto Rondon High School, Project 6 Quezon City
1993 – 1997 (GRADUATE)
Elementary Juan Luna Elementary School, Sampaloc Manila
1987 – 1993 (GRADUATE)
Vocational Course in Computer Hardware Software Technician NC II TESDA Learning Center, Quezon City Hall
JULY 2011 – OCTOBER 2011 (COMPLETED)
EXPERIENCE
AV Technician French Embassy Manila, 16TH Flr. Pacific Star Building Gil Puyat cor. Makati Ave. Makati City
NOVEMBER 2000 – JANUARY 2008
Set up, operate, maintain and repair equipment used at live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment. Record meetings and presentations with video cameras, operate spotlights, adjust amplifiers, coordinate graphics used in displays and provide technical support for teleconferences, webinars and distance-learning classes. Copy and store videotapes and DVDs, track inventory of equipment and order supplies.
IT Technician French Embassy Manila, 16TH Flr. Pacific Star Building Gil Puyat cor. Makati Ave. Makati City
JANUARY 2008 – JANUARY 2011
Setting up workstations with computers and necessary peripheral devices
Checking computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
Installing and configuring appropriate software and functions according to specifications
IT Support G Access Marketing, 4TH Flr. One ICS Building Domingo M. Guevara Street, Mandaluyong City
APRIL 2012 – JUNE 2015
Installing and configuring computer systems
Diagnosing and solving hardware/software faults
Logging agents/representatives queries
Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Servers (VICIDIAL, GOAUTODIAL, FREEPBX)
IT Support GUEK BPO, 1291 GT Bldg. Unit 4A Batangas St, Corner Uruguay St. San Isidro Makati City
JUNE 2015 – SEPTEMBER 2016
Installing and configuring computer systems
Diagnosing and solving hardware/software faults
Logging agents/representatives queries
Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Servers (VICIDIAL, GOAUTODIAL, FREEPBX)
IT Support (Senior IT Personnel) OOSM Business Solutions Corp., 1291 GT Bldg. Unit 4A, Batangas St, Corner Uruguay St. San Isidro Makati City
SEPTEMBER 2016 – DECEMBER 2017
Installing and configuring computer systems
Diagnosing and solving hardware/software faults
Logging agents/representatives queries
Analyzing call logs to spot trends and underlying issues, Monitor, operates and troubleshoots Networks, Softphones and Dialers/Asterisk Servers (VICIDIAL, GOAUTODIAL, FREEPBX)
Director of IT Operations Cefiah Business Solutions Inc. /Ascetic Corp. Key Packet Solutions Inc. PHBPO, IBM Plaza Bldg. Eastwood Avenue Bagumbayan, Quezon City
DECEMBER 2017 – PRESENT
Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Oversees the implementation of network security at the corporate level. Anticipates future network needs, identifies proactive solutions to satisfy needs. Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts. Helps establish and build relationships with vendors in conjunction with corporate leadership. Oversees all IT-related purchasing and budget usage; works with accounting to develop budgets. Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.
PERSONAL INFORMATIONS
Nickname : Gello
Date of Birth : October 25,1980
Place of Birth : Sampaloc,Manila
Civil Status : Married
Gender : Male
Religion : Roman Catholic
Nationality : Filipino
Mother's Name : Rosario S. Zaplan
Father's Name : Angelito C. Zaplan
CHARACTER REFERENCES:
MS.CHRISTINE OCHOA
PROTOCOL Officer
French Embassy in Manila
16th Floor Pacific Star Building
Makati Ave. cor. Gil Puyat Ave. Makati City
857-69-00
MARCO M. ARAGONES
Senior System Operator
China Banking Corporation (CBC)
8745 Paseo De Roxas,Makati City
WILLIE T. LUCAS
President/C.E.O
W2 Electro Mechanical Systems Inc.
3rd Floor Delta Building Don Chino Roces Ave.
Diliman,Quezon City
481-67-84
I hereby attest to the veracity of my knowledge all the information given above is accurate and correct.
Angelo S.Zaplan
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