Management Network
Resume:
Alejandro Pérez Jr.
**********@*******.***
Spring, TX, 77380
SUMMARY
Highly proactive bilingual individual with excellent people skills that works under minimum supervision and is highly committed to daily activities. Experience working with major telecom vendors across the US, including Sprint, Verizon and AT&T, mostly quoting/coordinating/ordering for sites using their MPLS network, strong understanding of IT infrastructure and specialized in working on complex processes and data analysis. EDUCATION AND CERTIFICATIONS
Bachelor’s degree in Industrial and Systems Engineering 2008
- Universidad del Norte, Monterrey, Mexico
ITIL ® Foundation Certified in April 2016
CCNP Cisco ID CSCO11628813 Certified in November 2015 CCDA Cisco ID CSCO11628813 Certified in December 2015 CCDP Cisco ID CSCO11628813 Certified in December 2015 CCNA Cisco ID CSCO11628813 Certified in July 2009
PROFESSIONAL EXPERIENCE
Contractor for ExxonMobil via Modis Engineering January 2018 – To present Network Diversity Study Analyst
Analyzes inventory and network diagrams to understand current network status
Coordinates within the organization to assess network needs with multiple Level 2/3 engineering, billing analyst and Service Delivery teams.
Vendor management, Working with the major Telecom providers in the US, and Last mile providers around the world.
Request and analyze pricing from multiple vendors for MPLS circuits.
Participate in review meetings to support network activities (internal and external). STEWART TITLE- Houston, TX June 2017 – December 2017 Telecom Project Coordinator
Provision/order processing of line conversions, installations, disconnects & changes
Maintains relationships with telco carriers
Prices circuits with carriers (MPLS and IDE)
Coordinates new site VoIP implementations as well as move or changes
Issues orders to carriers and tracks all circuit provisioning and disconnects.
Escalates orders where possible and appropriate.
Coordinates with internal groups in terms of network design validation and circuit turn up and testing.
Coordinate with on-site contacts for circuit turn ups at customer locations.
Maintains accurate circuit inventories
Maintains updated project tracking documents
NIELSEN – Cincinnati, Ohio September 2016 – May 2017 Network Infrastructure Engineer
Quoting Telecom Data circuits with multiple Vendors in US and LATAM.
Order management and provisioning for bandwidth upgrades for LATAM and US.
Installs and configures infrastructure management systems and related software, while working closely and coordinating with hardware, network, and operating system administrators. Ensures all Software is kept up to date and fully supported by the manufacturer
Analyze and resolve network problems in a timely and accurate fashion within the documented SLA, and provides end user training where required.
Implements, maintains, and supports network infrastructure, while working closely and coordinating with hardware, operating system and network administrators.
Execution of policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Practice network asset management, including maintenance of component inventory and related documentation and technical specifications information.
Execution of network improvements, upgrades and repairs
Monitor ticket queues, troubleshoot and resolve assigned tickets. Verify with customer that issue is resolved to satisfaction
Participates in project teams and executes on project requirements as defined
Documents network infrastructure knowledge using appropriate mechanisms and tools XEROX -United States & Mexico November 2011 – September 2016 ATOS formally ACS a Xerox Company (April 2013 – September 2016) Manager Network Provisioning
Leading and planning network migration and integration projects, managing quotes with different telecom providers to obtain the most cost-effective solution, also to provide cost saving by renewals/Cost analysis to present to upper management.
Supervising a Team of up to 20 Members in Mexico (Monterrey and Mexico City) and United States, in Order Management in the provisioning of telecommunication products Voice and Data.
Ensure compliance of Key Performance Indicators (KPI) and Service Level Agreements (SLA) where applicable. Keeping such KPI within the 90% required goal.
Providing technical expertise in all Data projects to ensure that all aspects are analyzed prior to deployment
Training team on MPLS/BGP and other data technology to obtain the needed knowledge for the correct implantation of data projects.
Using technical knowledge and expertise to recommend solutions to internal and external clients based on their current or new needs.
Order Management for Telecom Providers Worldwide, this Includes Move, Add, changes and disconnects for all data and voice circuits.
Support in the escalation process for internal clients, senior management and Telecommunication Suppliers, to achieve requested dates based on a business case or SLA. This process includes many levels and time of resolution will vary by level.
Vendor management, Working with the major Telecom providers in the US, and Last mile providers around the world.
Personnel management process for global teams (interviewing, selection, hiring, reduction, performance review, etc)
ACS a Xerox Company (November 2011 – April 2013)
Network Provisioning Analyst
Specialist on leading projects for provisioning and implementation of voice and data services worldwide for different global clients.
Experience and proficiency on leading transition projects for voice and data.
Coordinating installs for most with the company’s major clients for their MPLS network, using BGP, QoS.
Maintain, update and control projects and changes on sites for voice and data services.
Experience leading and working with multidisciplinary/multicultural groups to complete specific goals.
Creation and care of work relationships between the company, carriers, 3rd party vendors and final customers.
Wide experience interpreting systems specifications to develop, maintain and support automated business processes.
Provide regular updates to end clients for outstanding projects (new email notification system was implemented and in use).
AXTEL- Mexico August 2005 – July 2011
Order Management Analyst
Implementing large projects for new clients adding their MPLS network to Axtel.
Duties include: Project follow up and coordination, generate daily order follow up reports, activation coordination, and daily conference calls with our client for service delivery.
Troubleshooting for LAN and WAN network implementation and customer equipment configuration.
Coordinate with internal and external suppliers. TELEPERFORMANCE MÉXICO, S. A. de C. V. April 2001 – April 2005 Supervisor for the Sprint PCS campaign (Dec. 2002 to Apr. 2005) Quality Development for the Sprint PCS campaign (Nov. 2001 to Dec. 2002) Telemarketing Agent for the Sprint PCS campaign (Apr. 2001 to Nov. 2001
Personnel management, team work up to 25 people.
Generate and review personnel reports of: basic salary changes, vacation, overtime, personnel resignation, attendance and delay.
Performance analysis according to monthly sales goals TRAINING AND SPECIAL SKILLS
Traveled to Teleperformance Canada in Cambridge, Ontario for six weeks (August to September 2004) to provide special training to incoming telemarketing agents, and use my experience to help other supervisors there to obtain the results that I obtained due to my personnel management skills.
Supervisor Management, October 2003, 15 hours
Project administration Course Code 2655-CUAP02 28 PDU ́S, December 2010
Implementing Cisco IP Switched Networks (SWITCH) 2015
Check Point CCSA Course 2016
LANGUAGES
English and Spanish
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