Customer Service Assistant

Serverra Jones

Durham, NC Cell: 919-***-**** ***********@*****.***

KEY STRENGTHS:

Team Leadership

First Point of Contact

Entry Level Management

Maestro Care/ Epic Scheduler

Customer Service

Medical Records

Microsoft Outlook/Scheduler

Human Resources

Word Processing

Microsoft Office Suite 2007/2010

Data Processing

Online research

Publisher

Excellent Communication Skills

Record Keeping

EXPERIENCE HIGHLIGHTS:

Durham Public School System, Durham, NC

Substitute Teacher, Middle and High Schools Nov. 2015 - Present

Conduct the lesson plans of the teachers and strive to maintain classroom procedures.

Strong communication skills to instruct students in a clear and concise manners.

Express Employment Professional, Raleigh, NC June 2014 - June 2015

Customer Service Clerk, WCPSS (Contract)

As the first point of contact provided excellent service by triaging telephone calls and welcoming incoming clients and answering inquiries.

Completed data entry of received calls and provided staff with accurate messages.

Durham Technical Community College, Durham, NC Aug. - Dec. 2012 & Jan. - May 2014

Office Assistant (Work Study)

Worked for the Administrative Assistant in the Student Engagement and Transitions (SET) department and the Center for Academic Excellence (CAE).

Assisted with collecting, logging, and filing the CAE Referral Forms on a daily basis.

Provided students assistance with TutorTrac and proctored make-up exams.

Kelly Temporary Services, Durham, NC Dec. 2012 - Jan. 2014

Staff Assistant/ Return Patients Associate, Duke University Health Services

Scheduled and canceled appointments in the Maestro Care scheduling system;

Screened, answered, and completed appropriate actions for incoming calls; mailed new patients appointment letters, clinic directions and information; entered data, labs, and studies on new patients.

Responded to physicians, patients, and customers inquiries and concerns.

Durham Technical Community College, Durham, NC Sep. 2011-Feb. 2012

Grant Program Assistant (Contract)

Provided grant assistance for Durham Technical Community College Information Systems Security and Networking Technologies department.

Developed documentation; ensured documents were formatted to meet the compliance and project grant standards; attended weekly grant meetings to help establish modifications of grants.

Metech Recycling, Durham, NC Jan. 2010-Sep. 2010

Customer Service

Responded to customer inquiries and concerns about recycling and pricing.

Received used electronic waste, inventoried and documented the contents for specified corporate accounts.

Performed general clerical duties: photocopying, faxing, mailing, scanning, and filing; ordered and maintained office and warehouse inventories.

EDUCATION: CERTIFICATES:

Durham Technical Community College, Durham, NC Industrial Management Technology

Associate in Applied Science Degree:

Office Administration

Medical Office Administration

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