Information Technology Customer

OBJECTIVE

To obtain a position that will lead towards the real value of growing and

maturing in professional, personal and social aspects. Rainerose A. Mercado

PERSONAL DETAILS

Age 32 years old

Birthday October 21, 1985

Nationality Filipino

Gender Female

Marital Married

Status

Phone +974-****-****

Email ***********@*****.***

Address

PROFESSIONAL INFO

Field of

Profession: Reservation and

Ticketing Officer

Experience: 7 years

Degree: College Graduate

WORK EXPERIENCES

Designation: Reservation and Ticketing Officer

Company Name: Andalusia Travel

Location: Doha, Qatar

Time Period: August 2016 – December 2016

Company Name: Bab Ishtar Travels wll.

Location: Doha, Qatar

Time Period: May 2012 – September 2014

Company Name: Uni-Orient Travel Inc.

Location: Binondo, Manila

Time Period: August 2007 – February 2012

Main Responsibilities:

In-charge in booking flights, sale tickets and travel insurance

Responsible in providing detailed travel information to customers

Responsible in coordinating travel, ticketing and taking phone calls for changes and special requests

Deals with customer queries

Ensures compliance with company’s procedures for documentation, ticketing, voids and refunds

Designation: Service Crew

Company Name: Royal Asia Food Services Corporation

(Jollibee Franchiser)

Location: Tondo, Manila

Time Period: September 2006 – March 2007

Company Name: Iolibee, Inc. (Jollibee Franchiser)

Location: Caloocan City

Time Period: January 2006 – June 2006

Main Responsibilities:

Assigned in food dispatching

Ensures total customer satisfaction

Counter personnel handling customers order

Serves and attends customer needs and wants

In charge in training new employees

Highest Education

EDUCATION

Level : College Graduate

Field of Study : Bachelor of Science in Information Technology Institute / University : City of Malabon University Location : Malabon City, Philippines Year Graduated: 2007 Second Highest Education

Level : Secondary Education

School : Macario Asistio Sr. High School

Location : Caloocan City, Philippines Year Graduated: 2003 Elementary Education

Level : Elementary Education

School

Location

: Emilio Jacinto Elementary School

: Tondo, Manila, Philippines

Year Graduated:

1999

SEMINARS & TRAININGS ATTENDED

Certificate of Attendance, "Galileo Basic Reservation Module" – September 2012 / Doha, Qatar Certificate of Attendance, “Amadeus Basic” – June 2012 / Doha, Qatar Certificate of Attendance, “Skyteam Ticketing Seminar” – October 2, 2009 Certificate of Accomplishment, “Abacus Automated Ticketing Course” – November 19-22, 2007 Certificate of Completion, “Airlines Fares Refresher Course (AF/KLM’s Passage to Better Travel Business)” – September 18, 2007

Certificate of Distinction, “Amadeus Fares and Ticketing” – September 3-6, 2007 SKILLS

Knowledgeable in Amadeus System, Abacus System and MS Office

Can work with minimum supervision

Learned and valued honesty in work

Efficient on time management

Willing to be trained

Flexible and Goal-oriented

Customer-oriented

REFERENCES

References Available upon request

I hereby certify that all information appeared above are true to the best of my knowledge. I shall appreciate an interview at your convenience to discuss my qualifications further. Thank You. Rainerose A. Mercado

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